Transport Coordinator

Responsibilities

• Oversee on-time arrival (OTA) and departure (OTD) during the shift.
• Resolve queries and issues within SLA.
• Manage the tracking, parking, and vendor teams.
• Report incidents and ensure safe operations, including safety for women colleagues.
• Supervise the Transport Vendor team during the shift.
• Handle escalations and resolve transport-related issues within the agreed time frame (TAT).
• Generate daily reports on vehicle tracking, transport updates, and SLA performance.
• Communicate shift issues to the next shift coordinator and ensure smooth handover.
• Ensure all vehicles are tracked and on time to meet SLAs.
• Respond to priority calls quickly.
• Prepare daily, weekly, and monthly transport reports.
• Ensure vehicle compliance with agreed procedures and 100% vehicle tracking.
• Ensure vehicle availability during shift and report any deviations.
• Train drivers and ensure compliance with safety and operational procedures.
• Brief security staff on safety, especially for women employees.

Strategic Planning and Management

• Develop and implement strategic transportation plans aligned with company goals and client requirements across multiple locations.
• Ensure transportation systems are integrated with the overall facilities management plan.
• Support transport system upgrades, integrating technology and data management to enhance operational efficiency.

Operational Oversight

• Manage daily operations of transport services, ensuring safe, efficient, and on-time transportation across the network.
• Collaborate with cross-functional teams to maintain effective communication, resolve transport-related issues, and optimize service delivery.
• Oversee the coordination of transportation needs including vehicle scheduling, route planning, and driver assignments.
• Monitor the safety, condition, and performance of the fleet, ensuring compliance with regulations and maintenance standards.

Client Satisfaction and Relationship Management

• Work closely with clients to understand transportation priorities, ensuring the delivery of high-quality services that meet or exceed expectations.
• Build and maintain strong relationships with key stakeholders, resolving transport-related issues in a professional and timely manner.
• Ensure effective communication with clients regarding service performance and expectations.
• Continuously seek feedback and use insights to improve service offerings and performance.
• Ensure all transport operations comply with relevant health, safety, and environmental regulations.
• Oversee driver safety training and ensure fleet maintenance complies with legal requirements and internal standards.
• Implement and review policies and procedures for safe transportation operations, continuously improving safety standards.

Fleet and Logistics Management

• Oversee the planning and logistics of transport services, including routing, scheduling, and vehicle allocation.
• Conduct regular fleet audits and ensure vehicles are maintained and operate at peak efficiency.
• Coordinate any necessary upgrades, repairs, or replacements to the fleet.

Critical Thinking and Problem-Solving

• Demonstrate strong analytical and problem-solving skills to address complex transport issues.
• Proactively identify potential challenges and develop long-term solutions to improve efficiency and service delivery.

Location: On-site Bengaluru, KA

Scheduled Weekly Hours: 0

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.