Transition Project Coordinator

JOB DESCRIPTION

Transition Planning & Coordination

• Develop and manage transition plans, timelines, and milestones.
• Coordinate transition activities between internal teams, vendors, customers, and stakeholders.
• Ensure all transition deliverables are completed as per project schedule.

Project & Service Transition Management

• Support onboarding/offboarding of IT services, applications, or infrastructure.
• Manage service transition activities aligned with ITIL best practices.
• Assist in transitioning projects from implementation to operations/support teams.

Stakeholder Management

• Act as a single point of contact during transition activities.
• Conduct transition meetings, status calls, and governance reviews.
• Provide regular updates to leadership, customers, and project teams.

Documentation & Knowledge Transfer

• Ensure all operational documents, SOPs, runbooks, and process documents are updated.
• Coordinate knowledge transfer sessions between project and support teams.
• Maintain transition trackers, risk logs, and issue registers.

Risk & Issue Management

• Identify transition risks, dependencies, and potential service impacts.
• Track and escalate issues affecting transition timelines or service quality.
• Implement mitigation and contingency plans.

Service Readiness & Compliance

• Verify operational readiness before go-live or handover.
• Ensure SLA, KPI, and compliance requirements are met.
• Coordinate UAT, signoffs, and acceptance criteria completion.

Vendor & Resource Coordination

• Coordinate with third-party vendors and service providers.
• Track resource allocation and transition support requirements.
• Ensure smooth collaboration between cross-functional teams.

Reporting & Governance

• Prepare transition status reports, dashboards, and metrics.
• Monitor progress against timelines and service objectives.
• Support audit and governance requirements during transitions.

Common Transition Activities

• Infrastructure migration
• Application handover
• Managed services transition
• Vendor transition
• Data centre migration
• Cloud migration
• Service onboarding/offboarding
• Process transition

REQUIREMENTS

• IT Service Management (ITIL)
• Project Coordination & Transition Management
• Stakeholder & Vendor Management
• Risk Management
• Documentation & Reporting
• Communication & Presentation Skills
• Knowledge of Infrastructure, Cloud, Networking, or Application Support
• Tools: ServiceNow, Jira, MS Project, Excel, PowerPoint