Transition Manager

Role: Transition Manager

Location : Pune

Experience : 6-8 Years

Skillset:

• Transition Management
• Program/Project Management
• Process Migration & Knowledge Transfer
• SOP & Process Documentation
• Risk and Issue Management
• Stakeholder Management
• Change Management
• Quality & Training Governance
• Workforce Planning & Team Setup
• UAT/Test Management
• Process Excellence / Lean Six Sigma (preferred)

Responsibilities:

Role Purpose:

Lead end-to-end transition and transformation of processes from client/onshore teams to delivery centers, ensuring operational readiness, governance, quality, and seamless knowledge transfer. Adapted from internal manager-level transition requirements.

• Drive transition planning, execution, and governance for new processes/accounts.
• Manage operational readiness activities including SOP/manual creation and documentation.
• Review client requirement documents and ensure alignment with delivery teams.
• Develop and execute transition plans, risk mitigation plans, and dependency tracking.
• Coordinate knowledge transfer (KT) sessions and process certifications.
• Support UAT planning, test case creation, and validation activities.
• Recruit, onboard, and train operational teams to support transitioned processes.
• Establish performance metrics, SLAs, KPIs, and governance mechanisms.
• Manage stakeholder communication across client, transition, operations, quality, and training teams.
• Identify process improvement and transformation opportunities during transition.
• Ensure compliance with quality standards, audit requirements, and control frameworks.