Transition Management - Senior Associate

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Transition Management – Senior Associate

Let us introduce you the job offer by EY GDS India – a member of the global integrated service delivery center network by EY.

The opportunity

Transition Management refers to the structured process of moving business operations, services, or processes from one environment to another—such as from a client or legacy system to a new service provider, delivery centre, or operating model—while ensuring minimal disruption and maximum efficiency.

Key Elements of Transition Management

• Planning: Creating detailed transition plans, timelines, and resource allocation strategies.
• Knowledge Transfer: Ensuring all critical knowledge, documentation, and processes are transferred effectively.
• Risk Management: Identifying potential risks and implementing mitigation strategies.
• Stakeholder Coordination: Managing communication and expectations across all involved parties.
• Operational Readiness: Ensuring systems, teams, and processes are ready for go-live.
• Stabilization: Monitoring performance post-transition and resolving issues to achieve steady-state operations.
  
  

In essence, it's about seamlessly migrating processes and responsibilities while maintaining service quality, compliance, and client satisfaction.

Your Key Responsibilities

Transition Execution Support

• Assist in preparing transition plans, schedules, and documentation
• Track readiness deliverables and ensure completion
  
  

Operational Readiness Validation

• Support validation of:
• Deployment readiness (installation, configuration)
• Monitoring and alerting setup
• Backup, recovery, and failover readiness
• Ensure knowledge articles, SOPs, and training materials are prepared
  
  

Coordination & Follow-ups

• Follow up with application, infrastructure, and testing teams for readiness closure
• Track defects, risks, and action items
  
  

Documentation & Reporting

• Maintain transition documents:
• Runbooks, checklists, acceptance artifacts
• Prepare status reports, dashboards, and updates
  
  

Support ELS/Warranty

• Assist during early life support phase
• Track incidents and ensure smooth stabilization
  
  

Skills And Attributes For Success

• 5–8 years experience
• Basic understanding of:
• Application lifecycle & deployment
• IT infrastructure and support models
• Familiarity with:
• ITIL concepts
• Service transition frameworks
• Strong coordination, tracking, and documentation skills
• Good proficiency in Excel, PowerPoint, and reporting tools
• Strong communication skills – Ability to clearly articulate updates and coordinate across stakeholders
• Basic project management & organization – Ability to manage tasks, timelines, and multiple workstreams effectively
• Stakeholder management capability – Comfort working with cross-functional teams and following up for deliverables
• Analytical & problem-solving skills – Ability to identify issues, analyze impacts, and support resolution
• Attention to detail – Ensuring accuracy in documentation, trackers, and readiness artefacts
• Working knowledge of IT service management (ITIL basics preferred) – Understanding of how services transition into operations
• Ability to work under pressure & manage priorities – Handling multiple transitions and deadlines simultaneously
• Collaborative mindset & teamwork – Ability to work effectively in global, cross-functional environments
• Proactive and continuous improvement mindset – Identifying gaps and suggesting improvements in processes or documentation.
  
  

To qualify for the role, you must have

• Prior experience with Transition and or Project Management with knowledge around IT industry and ITIL concepts
• Bachelor's degree in business administration, IT, Operations Management, or related field.
  
  

What We Look For

• An eye for quality and the ability to work proactively.
• Excellent communication skills
• A team player, able to self-motivate and motivate others in a global/virtual environment.
  
  

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

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