Transformation Manager

JD for Transformation Manager

Key Responsibilities:

• As the right hand of the Engagement manager Own and Drive productivity improvement for accounts.
• Improve services through various transformation levers. (ZeroOps, Automation, Problem mgmt, Gen AI etc).
• Senior Stakeholder management -- Capgemini and client organizations.
• Ensure the critical Application Maintenance processes( Incident, Problem, Knowledge Mgmt) follow the high standard hygiene.
• Own industrialization contribution margin improvement plan for the account, ensure cost of production is optimised thereby meeting/exceeding the contractual commitments.

Qualifications and Experience:

• Experience in leading Application Maintenance across technologies and locations (Size of 250+ FTEs). Cross-technology exposure including SAP, BI, C&CA preferred.
• Experience in designing and driving transformation initiatives including change management.
• Should have worked on Continuous Improvement in collaboration with multiple teams / stakeholders to plan, prioritize, implement & track various levers.
• Should understand how to measure ROI, take feedback & remedial actions and improve delivery parameters / KPIs / SLAs through these levers & tools.
• Proven experience and expertise in one of the below areas and ability to pick up the other skills: RPA – Automation , AI /Gen AI, No Ops/Problem management/Incident reduction, Six Sigma/Lean.
• Proven track record in improving service delivery with data analytics and technology. Analytical mindset to analyze data and translate into intelligent information.
• Knowledge of ITIL practices; ITIL and Six Sigma certification is a plus.
• Ability to work with account team and customer in securing the prerequisites required for a lever implementation – security, data access, deployment architecture and should be able to identify risks , mitigation plans and address challenges.
• Good at communication, presentation of assets to client / Capgemini stakeholders and amicable to accept contrasting ideas and implementing the best ones.
• Good soft skills to manage stakeholders, and good reporting skills to consolidate levers and report out to management

What’s in it for you?

• Work with emerging technologies like Gen AI, Agentic AI, RPA etc
• Part of executive leadership , involved in strategic planning and decision making.
• Create impact on large accounts by transforming accounts and bringing value to the customers.
• Solving complex and unique client and Capgemini challenges.
• Learning about various transformation levers and their application