Transformation Manager
Capgemini · Mumbai · onsite · Posted 58d ago
Undisclosed7–11 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Your Role
- Own and drive productivity improvement and transformation initiatives for large AMS accounts (250+ FTEs).
- Act as second-in-command to Engagement Manager, ensuring delivery excellence and cost optimization.
- Lead transformation levers such as ZeroOps, Automation, Gen AI, and Problem Management.
- Manage senior stakeholders across client and internal teams, ensuring alignment and execution.
- Ensure strong ITIL-based service management (Incident, Problem, Knowledge Mgmt) and KPI/ SLA improvement.
- Extensive experience in Application Maintenance Delivery across technologies (SAP, BI, CCA preferred).
- Strong transformation & continuous improvement expertise (Automation, RPA, Gen AI, Lean/Six Sigma).
- Data-driven mindset with ability to measure ROI, analyze KPIs, and drive service improvements.
- Stakeholder management, communication, and change management capabilities.
- Solid understanding of ITIL processes, industrialization, cost optimization, and large-scale delivery governance
Sourced from naukri
Skills
SAPAutomationService Managementrpasigmasix sigmaChange ManagementSLAStakeholder Managementmaintenance
About Capgemini
Capgemini
IT Services & Consulting
235k+
employees
1967
59 years old
Mumbai, Maharashtra
India
About
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
Industries
IT Services & ConsultingAnalytics & KPOBankingSoftware Product
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