Transaction Monitoring QC People Leader

Step into the role of Transaction Monitoring QC People Leader at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives, and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct.

You will manage business operations by driving process efficiency, risk management, compliance, and performance improvement initiatives. Partner with internal stakeholders to optimize operational processes, enhance service delivery, and support the achievement of business objectives through data-driven decision-making.

You may be assessed on key critical skills relevant for success in role such as:

• Own QC governance across the function, ensuring consistent application of sampling methodology, defect classification, and quality standards.

• Lead quality calibration across QC & Operations to drive standardization and minimize subjectivity in decision making.

• Drive defect trend analysis and thematic RCA to identify systemic gaps and feed into process enhancements, controls, and training interventions.

• Partner with key stakeholders to run forums, drive accountability and ensure closure of quality actions as per the requirement.

• Apply strong judgement in quality assessment, ensuring accuracy, completeness and adherence to AML/TM policies and procedures.

• Demonstrate strong understanding of AML/TM controls, QC frameworks, and risk-based assurance to strengthen overall control environment.

• Drive high-quality coaching and structured feedback to improve investigator capability and embed sustainable quality improvements.

Desirable skills set:

• Strong operations management and process improvement experience with a focus on continuous improvement.

• Excellent analytical skills with experience in KPI reporting, performance monitoring, and data-driven decision-making.

• Stakeholder management and communication skills, with the ability to influence and collaborate across multiple teams.

• Knowledge of risk management, compliance, governance frameworks, and operational controls.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Pune.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the banks operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the banks objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively.
• Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

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