Training Specialist
Pi-square Technologies · Hyderabad · onsite · Posted 58d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Conduct training and onboarding sessions for new employees.
- Train employees on phone, email, and chat sales processes.
- Conduct role plays, mock calls, and practical exercises.
- Use interactive activities and games to make training interesting.
- Work with the Quality and Operations teams to improve training.
- Identify employee training needs and provide additional coaching.
- Conduct refresher training after 30, 60, and 90 days.
- Monitor and report trainee performance to managers and stakeholders.
- Provide feedback and suggestions to improve training materials and processes.
- Keep yourself updated on Microsoft products and sales processes.
- Support employees in achieving sales and customer-service targets.
Requirements
- Experience as a Sales Trainer, Process Trainer, BPO Trainer, or L&D Trainer.
- Experience in an IT, BPO, call center, or sales environment is preferred.
- Good communication and presentation skills.
- Comfortable conducting classroom and virtual training.
- Good knowledge of sales and customer-service techniques.
- Ability to conduct role plays and give constructive feedback.
- Ability to work independently and adapt to changes.
- Good understanding of training methods and soft skills.
- Knowledge of Microsoft products is an advantage.
Preferred Certifications
- CIPD
- NLP
- MCT
- Any relevant Training/L&D certification
Microsoft Product Knowledge
Candidates should have an interest in products such as:
- Windows
- Microsoft 365
- Surface
- Xbox
- Dynamics
- Microsoft Cloud
Performance Metrics
The trainer will be evaluated based on:
- New-hire time to proficiency
- Training completion rate
- Quality scores
- CSAT/customer satisfaction
- Partner/team feedback
- Refresher-training effectiveness
Sourced from naukri
Skills
About Pi-square Technologies
Pi-square Technologies
IT Services & Consulting
350
employees
2015
11 years old
Hyderabad/Secunderabad, Telangana
India
₹5.6L PA avg
Avg at Pi-square Technologies
About
Overview
Businesses are challenged to stay ahead of the latest trends and competitive developments while building a responsive and agile capability to support growth. However, since everyone has access to the same tools, technology alone does not offer a competitive advantage. Your advantage depends on how you apply technology—more specifically, on the people who lead, support and optimize your initiatives.
Pi-square technologies is a state of the art Automotive Embedded Software Development, Training and Consulting company having tie ups with major OEM’s and many Tier 1 suppliers in Automotive Industry. We aim to build diverse teams that are reflective of the communities we serve. The different perspectives and experiences of our workforce give us the competitive edge that is vital for success in an ever-changing multicultural world.
We have positioned diversity and inclusion as a catalyst for achieving our business objectives. Through our strategic alliances with diverse organizations in the communities where we live, work and serve, we consistently deliver high-quality, market-specific business solutions to our customers.
Our Vision
Provide Fast, Simple and Cost-effective Staffing, Training and automotive embedded solutions by bridging skill gaps between the Employees and Employers!!
Our Mission
To help our clients succeed by providing creative business solutions using our knowledge, experience, and the highest quality tools in the industry. Pi-Sqaure technologies is unique and growing organization with an entrepreneurial spirit. We are a company that values our employees as individuals by promoting professionalism and strong work ethics. Ultimately, there are only two things that are important to us – our customers and our employees.
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Employee ratings
10 reviews
Culture
4.0
Career growth
4.0
Work-life
3.9
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