Training Specialist II

Job Summary

Here's a summary of the role:

If you're an experienced customer-facing trainer who enjoys working directly with customers, adapting your approach in the moment and making complex software easy to understand, this could be a great fit. As a Training Specialist II, you'll deliver product and process training to a diverse customer audience, including administrators, executive assistants, directors and committee members. You'll manage customer training engagements, deliver around 3-4 sessions a day, build strong customer relationships and take ownership of training programmes from planning through delivery and follow-up. Your ability to think on your feet, communicate confidently and use real-world training experience to solve customer needs will be key to your success.

Responsibilities

Here's a breakdown of what you'll do (not all of it, just the important stuff):

• Deliver engaging customer-facing product and process training across individual, group, virtual and in-person formats, typically delivering around 3-4 sessions per day.
• Own customer training programmes and engagements end to end, including planning, scheduling, preparation, delivery and follow-up.
• Adapt your training approach in real time when customer needs, audience expectations or session priorities change.
• Build trusted relationships with customers and confidently train administrators, executive assistants, directors and committee members.
• Customize existing training materials and modules when required, including PowerPoint presentations and training documentation.
• Contribute to a proactive training culture by identifying training opportunities, maintaining quality standards and collaborating with global Training and Customer Success teams.

Requirements

These are the essentials you'll need to get an interview:

• Strong hands-on experience delivering customer-facing or process training, with several years of relevant training experience.
• Proven experience facilitating training for different audiences and adapting your delivery to the needs of the customer.
• Excellent communication, presentation and stakeholder-management skills, with the confidence to work directly with senior customer stakeholders.
• A track record of handling real-world training situations and providing specific examples of how you solved customer challenges or changed your approach.
• Strong organizational skills with the ability to manage multiple training sessions, customer requirements and related activities.
• Availability to work the EMEA shift (1:30 PM-10:00 PM IST) and work from the Bengaluru office on Tuesday, Wednesday and Thursday.

Preferred qualifications

It would be great if you had these too, but we'll support you if you don't:

• Experience delivering software or SaaS product training.
• Experience working in customer support, technical support or another customer-facing environment where process training was a core responsibility.
• Experience creating or customizing PowerPoint presentations, training guides or other customer-facing learning materials.
• Experience mentoring or coaching junior trainers and working collaboratively with global teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.