Training Specialist - AR

Job Description - Training Specialist

Position: Training Specialist

Shared Services Business Training

Location: Chennai

Eligible Designation: Currently working as a Senior Associate, Trainer or QA role.

Eligibility Criteria:

• Minimum 4 years of experience in AR process.
• Minimum 3 years of experience of working in HB and PB (both).
• Understanding of Hospital Billing workflow (Inpatient, Outpatient, ER)
• UB-04 claim knowledge, Denial identification and resolution, Authorization and medical necessity

basics, Appeals and reconsideration process

• Understanding of Professional Billing workflow
• CMS-1500 claim knowledge, CPT, HCPCS, and ICD-10 basics, Denial management and appeals,

Eligibility and authorization review, Payer guidelines and reimbursement basics, AR aging and account

review, Payer portal navigation

• PMS (Cerner is an Added Advantage)
• Should have Strong knowledge in US Healthcare Industry.
• Strong interpersonal and excellent communication skills.
• Must be enthusiastic to learn new processes.
• Willing to work night shifts.
• Should work from office.

Roles and responsibilities

• Create and share the training plan with stakeholders.
• Meet Training TAT for CS training Program.
• Deliver client specific training modules to new hires.
• Manage nesting and certification phases for the CPs after CS training.
• Maintain the batch training records attendance, EWS, assessment scores, etc.
• Collect feedback from trainees on the quality of training.
• Monitor the progress of the trainees in ramp and provide constructive feedback.
• Monitor new joiners performance for the first 60 days and clarify process related queries.
• Prepare the training plans, training content and assessments for refresher training.
• Recommend changes in the training plan & training method.
• Manage process updates and schedule weekly assessments
• Update SOP and PWI on a weekly basis.
• Liaise with managers to determine training needs and schedule training sessions.
• Design effective training content.
• Prepare educational material such as module summaries.
• Support and mentor new employees and trainers.
• Manage training data.
• Conduct evaluations to identify areas of improvement.
• Monitor employee performance and response to training.

Interview process.

• GB/DM Knowledge Test
• Teach back in RCM Concepts
• Face to face interview