Training Professional - Hotels
MakeMyTrip · Gurugram · onsite · Posted 1d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role: Training
Level: RL2/RL3
Location: Gurugram
Reporting To: Senior Manager - Training
About The Function
MakeMyTrips Hotels business is one of the largest and fastest-growing verticals within the organization, offering a diverse portfolio of accommodations across domestic and international destinations. With a network of 70,000+ contracted properties , the business spans everything from budget-friendly stays to premium and experiential hotels, catering to a wide range of traveller needs and serving millions of customers each year.
Within this business, the Training team serves as a key enabler of scale and execution. The team drives capability building across stakeholders by strengthening product understanding, process excellence, service quality, and platform adoption. Through structured learning interventions and continuous upskilling, the Training function helps translate business priorities into consistent on-ground execution and improved customer outcomes across the Hotels ecosystem.
About The Role
The role is responsible for end-to-end training management and content creation for the Hotels business, combining Learning Development, content development, and marketing communication to enable internal teams and partner ecosystems.
It involves designing and delivering effective training programs alongside creating engaging communication and learning assets that drive awareness, adoption, and capability building. With a strong focus on clarity, engagement, and scale, the role translates business priorities into structured learning interventions and impactful communication that support consistent execution and performance across the Hotels ecosystem.
What Will You Be Doing
- Training Facilitation Execution: Plan and facilitate classroom, virtual, and hybrid training for internal teams, implementing the agreed learning pedagogy across product/process/sales training. Create and manage training calendars, and maintain training records, attendance, and completion data.
- Training Needs Content Development: Identify functional, product-based, and behavioral training needs with business stakeholders. Develop and update presentations, facilitator guides, videos, e-learning modules, assessments, and job aids aligned with the agreed learning pedagogy.
- Operational Query Management: Address product, platform, and process queries, coordinate timely resolutions with relevant teams, and incorporate recurring gaps into training content and FAQs.
- Communication Design Campaign Management: Create partner-facing emails, flyers, banners, videos, and digital creatives, and execute multichannel campaigns supporting product launches and business initiatives.
- Learning Communication Enablement: Develop newsletters, launch decks, mailers, FAQs, and playbooks to reinforce learning and support consistent execution.
- Community Engagement Management: Manage internal and partner learning communities to encourage participation, continuous learning, and knowledge sharing.
- Cross-Functional Collaboration: Work with business, sales, operations, product, and HR teams to align training and communication initiatives with evolving business priorities.
- Training Effectiveness Continuous Improvement: Evaluate training through feedback, assessments, and performance metrics, and use insights to improve content, delivery, and learning outcomes.
Qualification Experience
- Management graduate from a reputed institute with 26 years of experience across training, learning development, content creation, and communication roles.
- Exposure to sales, operations, partner enablement, or capability development environments preferred.
- Experience in e-commerce, internet, FMCG, hospitality, or service-oriented organizations is an added advantage.
- Strong written and verbal communication skills with the ability to create clear, engaging, and audience-relevant content.
- Hands-on experience with content creation tools, presentations, and digital learning platforms.
- Working knowledge of social media platforms and digital content best practices preferred
Key Success Factors Of The Role
- Ability to translate business needs into practical, effective training and communication solutions.
- High level of ownership and accountability , with the ability to operate independently and drive outcomes end to end.
- Strong story telling and content design capability, with a sharp eye for clarity, engagement, and impact.
- Effective stakeholder management and cross-functional collaboration s kills across business and support teams.
- Creative mindset balanced with structured thinking and disciplined execution.
- Agility to thrive in a fast-paced environment while managing multiple priorities simultaneously.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
pedagogyCampaigncateringCapability BuildingProcess ExcellenceHospitalityDigital ContentBehavioral TrainingCampaign ManagementContent CreationCommunication SkillsoperationsNewslettersBannersFlyersmarketing
About MakeMyTrip
MakeMyTrip
Internet
2.5k+
employees
2000
26 years old
Gurgaon/Gurugram, Haryana
India
About
MakeMyTrip provides Flight Tickets, Hotels, Holiday Packages, Bus and Train / Railway Reservations for India & International travel.
Industries
Internet
Employee ratings
1,014 reviews
3.4/ 5
Culture
3.4
Career growth
2.9
Work-life
3.5
Employees rate it well for
Work Culture139Work Life Balance127Salary98Senior Management95Learning83
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