Training Operations Manager

Position Overview: The Training Operations Manager plays a pivotal role in the Sales Training Team, responsible for overseeing the operational aspects of training programs and initiatives. This role requires strong organizational skills, attention to detail, and the ability to manage complex logistics to ensure the smooth execution of training activities.

In this role, the Training Operations Manager will report to the Lead Content & Technology and ensure the efficient execution of training programs, contribute to continuous improvement, playing a vital role in enhancing the efficiency of the sales team.

Designation: Assistant Manager

Key Responsibilities

Key Responsibilities

Description

Training Program Management

• Conceptualize the Program for Successful GO TO MARKET (GTM): Coordinate and schedule training sessions, workshops, and events for the sales training team, ensure timely delivery of training materials. -Monitor training calendar and ensure alignment with business needs. - Identify opportunities to streamline training processes and improve efficiency, Implement best practices and innovative solutions/ processes to enhance training operations, Measure and report the impact of process improvements. - Communicate training schedules, updates, and expectations to participants and stakeholders
  
  

Logistics Management

• Arrange venues, equipment, and materials for training events. - Coordinate travel arrangements for trainers and participants as needed- Ensure seamless logistics to support training delivery.
  
  

Resource Management

• Manage training resources, including materials, equipment, and facilities. - Ensure availability and distribution of training materials to participants - Optimize resource allocation for cost efficiency.
  
  

Data Tracking and Reporting, Compliance and Documentation

• Maintain accurate training records, attendance, and participant feedback. - Generate regular reports on training activities, participation rates, and effectiveness - Use data to identify trends and areas for improvement. - Ensure training materials and activities comply with internal policies. - Maintain documentation related to training content, processes, and participant records.
  
  

Evaluation and Feedback

• Gather feedback from participants and trainers to assess training quality - Analyze feedback to identify strengths and areas of improvement - Collaborate with stakeholders to implement changes based on feedback.
  
  

Vendor Management

• Collaborate with external training providers and vendors as needed. - Manage contracts, agreements, and relationships with external partners. - Ensure vendor performance meets quality standards.
  
  

Team Collaboration

• Collaborate with the sales training team, Regional Training Managers, Leads, Content & Digital Learning Manager and participants to ensure a cohesive training experience.- Share insights and recommendations to enhance training effectiveness
  
  

Qualifications

• Bachelor's degree in Business Administration, Training & Development, or related field (Master's preferred).
• 2+ years of experience in training operations or related roles.
• Excellent organizational and project management skills.
• Strong attention to detail and problem-solving abilities.
• Effective communication and interpersonal skills.
• Analytical mindset with the ability to use data for decision-making.