Training Manager

Sales onboarding and certification (60%)

Run the full batch lifecycle for new sales executives: induction, structured training, certification, and handover to city teams. The curriculum covers:

Using the Raaho app end to end

Calling truckers and customers

Handling objections

Negotiating rates, and the basic maths behind margins, per-km costs, and advances

You will build and own the certification test that decides who moves into sales.

Sales refreshers and feature rollouts (20%)

Train the existing sales team on new features and process changes, working with Product and Ops. Run refresher sessions wherever performance data shows gaps.

Operations training (20%)

Design and deliver process training for the tracking and escalation, and collections teams.

First 90 days

Day 30: Understand the sales and ops workflows end to end, including shadowing live calls. First curriculum and certification test drafted.

Day 60: First batch trained, certified, and handed over to city teams.

Day 90: A repeatable batch cadence running, outcomes being tracked, and the first operations module live.

How success is measured

Batch certification rate

Time to first placed trip after handover

Productivity at 30, 60, and 90 days, compared with the existing team

90-day retention of trainees

Feedback from Zonal and City Heads on how ready trainees are

Who you are

Must have

• Graduate in any discipline
• 5 to 7 years in sales or operations training, with at least 3 years training large frontline cohorts
• A tele-sales, inside sales, or credit and insurance sales training background
• Proven experience training first-time workers from Tier 2 and Tier 3 backgrounds
• Strong virtual delivery: you can hold a remote batch's attention and run effective role plays over video
• Fluent Hindi
• Comfortable teaching mobile apps to people who are not tech-savvy
• Patient, empathetic, and firm: you build confidence without lowering the bar
• Data-driven: you track outcomes and adjust the program based on them
• Strong AI fluency. You already use AI tools daily to build training content, scripts, assessments, and reports faster, and you will bring that leverage to how we train. This is non-negotiable for us.