TRAINING MANAGER
K S Bakers · Hyderabad · onsite · Posted 28d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
Key Responsibilities Training Need Identification
Required Skills
To design, execute, and track structured training programs for all retail outlet employees of KS Bakers, with an emphasis on customer service, product knowledge, hygiene, and SOP adherence through Wooqer.
- Conduct regular training needs assessments across 30+ outlets in collaboration with Operations and Area Managers.
- Analyze performance gaps, customer feedback, and audit reports to identify focus areas.
- Design microlearning modules, quizzes, and digital SOP checklists on Wooqer.
- Monitor daily learning completion, compliance checklists, and task acknowledgments through dashboards.
- Train and support Outlet Managers on Wooqer usage, content access, and daily task compliance.
- Develop structured induction, job-specific, and refresh training programs (counter service, kitchen, baking, outlet hygiene).
- Create easy-to-understand video content, visual SOPs, and job cards.
- Conduct in-person or virtual training sessions across Hyderabad zones when required.
- Drive customer service training and reinforcement through weekly Wooqer tasks and live role plays.
- Capture feedback from outlet visits and audits to strengthen the customer experience culture.
- Use Wooqer analytics and field feedback to evaluate training effectiveness.
- Report training coverage, module completion %, outlet-wise compliance, and performance improvement.
- Work closely with Operations, QA, and HR to sync training with performance, hygiene audits, and promotions.
- Support the Buddy Program for new joinees to improve retention and early productivity.
- Strong communication and facilitation skills (Telugu, Hindi, English)
- Proficiency in using Wooqer for training, tracking, and task assignments
- Understanding of QSR or food retail operations
- Video training content creation (basic editing in Canva, CapCut or equivalent)
- Analytical skills to monitor training effectiveness and take corrective action
- Graduate/Postgraduate in HR, Hospitality or Business
- Certified Trainer or exposure to Instructional Design
- Prior experience working with digital platforms like Wooqer, Disprz, or similar LMS
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceQACustomer ExperienceretailBakinganalytical thinkinglmsinstructional designdigital platformstrainercustomer feedbackauditsAnalyticsCapCutPerformance TrackingHospitalityCanvaoperationscomplianceQSR