Training Manager
Tripjack · Mumbai · onsite · Posted 50d ago
Undisclosed7–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Design and lead end-to-end training programs covering sales training, process training, and product training for TripJack's travel, sales, and operations teams.
- Bring 7+ years of core Training & Development experience, with a strong, demonstrable track record in sales training being the top priority for this role.
- Prior experience in the travel industry is strongly preferred, with working knowledge of GDS platforms Amadeus, Galileo, and Sabre — to ensure training content is technically grounded and relevant.
- Develop and deliver product training modules to ensure teams have deep, up-to-date knowledge of TripJack's B2B travel offerings and platform capabilities.
- Own process training initiatives, ensuring new hires and existing employees are aligned with SOPs, workflows, and quality/compliance standards.
- Bring innovative, out-of-the-box training methodologies — gamification, role-plays, simulations, digital/blended learning — to keep programs engaging and outcomes-driven.
- Conduct Training Needs Analysis (TNA) across departments and build a structured annual training calendar aligned with business goals.
- Measure and report training effectiveness through pre/post assessments, feedback loops, and performance-linked ROI metrics.
- Collaborate closely with Sales, Product, and Operations leadership to identify skill gaps and customize training interventions accordingly.
- Manage and mentor a training team (if applicable), while also being hands-on in content creation, facilitation, and classroom/virtual delivery.
Sourced from naukri
Skills
Sales TrainingProcess TrainingProduct Training
About Tripjack
Tripjack
Internet
812
employees
1987
39 years old
Mumbai, Maharashtra
India
About
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
Industries
InternetHospitality
Employee ratings
195 reviews
3.9/ 5
Culture
3.7
Career growth
3.4
Work-life
3.8
Employees rate it well for
Senior Management9Work Culture7Work Environment7Learning6Career Growth5
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