Training Manager - Large Scale Multi Specialty Hospital

JOB SUMMARY

The Training Manager Learning & Organizational Development will report to the Head Learning & Development and will be responsible for designing, delivering, and institutionalizing capability-building interventions across the hospital network.

This role bridges learning strategy and execution, ensuring training initiatives translate into measurable behavioral change, operational excellence, leadership effectiveness, and enhanced patient experience. The incumbent will work closely with business leaders, HR partners, and clinical teams to embed learning into everyday work.

WHAT YOU WILL DO

1. Learning Strategy & Program Design

• Translate organizational priorities into structured learning roadmaps covering clinical, behavioral, leadership, and compliance programs.
• Design competency-based learning journeys aligned with hospital values, NABH standards, and patient-centric care.
• Partner with functional and clinical leaders to identify capability gaps using performance data, feedback, audits, and business metrics.

2. Training Delivery & Facilitation

• Personally facilitate high-impact programs such as managerial effectiveness, communication skills, patient experience, culture, and behavioral interventions.
• Curate and manage internal faculty, certified internal trainers, and external training partners.
• Ensure learning methodologies are adult-learning driven, experiential, application-focused, and outcome-oriented.

3. Learning Governance & Systems

• Own the end-to-end training lifecycle: Training Needs Analysis (TNA), program design, delivery, assessment, and impact measurement.
• Maintain training calendars, records, documentation, SOPs, and audit-ready systems.
• Support accreditation, compliance, and quality requirements including NABH and internal audits.

4. Stakeholder Management

• Act as a trusted learning advisor to department heads, HR business partners, and senior leadership.
• Present learning dashboards, program impact reports, and insights to leadership forums.
• Drive high engagement and participation across diverse employee populations and shifts.

5. Capability Building & Learning Culture

• Build internal trainer capability and strengthen the train-the-trainer ecosystem.
• Promote a continuous learning culture through coaching, on-the-job learning, and reinforcement mechanisms.
• Embed learning into daily operations to ensure sustained behavioral and performance improvement.

Note: This is not a comprehensive list; based on the roles, additional responsibilities may be added. Further, this role involves travel within India based on training requirements.

ROLE REQUIREMENTS

• Education: Graduate / Postgraduate; certification in Training, OD, or Learning & Development preferred.
• Experience: 8–12+ years in learning & development, with exposure to hospitals, healthcare, or regulated environments preferred.
• Industry Exposure: Multi-site hospital or healthcare group experience is an advantage.
• Technical Knowledge: Training needs analysis, instructional design, and facilitation. Adult learning methodologies and learning evaluation frameworks. Familiarity with NABH standards, quality systems, and compliance-driven training environments

KEY COMPETENCIES

• Learning Design & Facilitation Excellence
• Stakeholder Management & Influence
• Structured Thinking & Execution Discipline
• Emotional Intelligence & People Sensitivity
• Communication & Executive Presence
• Ability to Challenge, Partner, and Drive Change

DIVERSITY, EQUALITY & INCLUSION

At Reliance Foundation Hospitals, we believe a focus on diversity, equity, and inclusion (“DE&I”) is integral to hiring exceptional people and creating an enduring business. To inspire growth, we aspire to create an organization where every person is celebrated, valued, and empowered to achieve their full potential. These beliefs and actions are true to RFH philosophy.

We will continuously look for ways to improve and evolve in our ever-changing world, and we are driven to ensure RFH is one of the premier places to work for all by creating diverse teams, strengthening our culture of inclusion, and giving everyone an equitable opportunity to succeed.