Training Manager - International Banking

Role & responsibilities

Training Manager - International Banking

Key Responsibilities

Training Strategy & Delivery

• Develop and execute comprehensive training strategies aligned with business objectives.
• Lead new hire onboarding, process training, refresher training, and continuous learning initiatives.
• Deliver training programs on International Banking products, regulations, compliance requirements, and operational procedures.
• Ensure smooth transition of trainees from training to production environments.

Content Development

• Design, develop, and update training materials, SOPs, process guides, assessments, and learning modules.
• Create engaging classroom, virtual, and blended learning content.
• Ensure all training content is updated in line with regulatory and business changes.

Banking Domain Training

• Conduct training on:
• KYC/KYB Processes
• AML & Financial Crime Compliance
• Customer Due Diligence (CDD)
• Enhanced Due Diligence (EDD)
• Trade Finance Operations
• SWIFT Payments
• Corporate Banking & Retail Banking Operations
• Sanctions Screening
• Regulatory Compliance Requirements

Team Leadership

• Lead and develop a team of trainers and training specialists.
• Conduct train-the-trainer sessions and coaching programs.
• Drive team performance through regular feedback, mentoring, and development plans.
• Manage training schedules, resource planning, and certifications.

Performance & Quality Management

• Monitor training effectiveness through assessments, certifications, and performance metrics.
• Analyze post-training performance and identify learning gaps.
• Collaborate with Quality and Operations teams to improve productivity and accuracy.
• Track key training KPIs and prepare management reports.

Stakeholder Management

• Partner with Operations Managers, Compliance Teams, HR, and Business Leaders to identify training needs.
• Support business transformation, migration, and process transition projects.
• Participate in client meetings and training governance reviews.

Compliance & Audit Support

• Ensure training compliance with internal policies and regulatory requirements.
• Support audits by maintaining training records, certifications, and documentation.
• Drive mandatory compliance and regulatory training programs.

Required Qualifications

• Bachelor's Degree in Banking, Finance, Commerce, Business Administration, or related field.
• MBA or relevant postgraduate qualification preferred.
• Certified Trainer or Learning & Development certifications are advantageous.

Experience Required

• 8-12 years of overall experience in International Banking Operations, Learning & Development, or Banking Training.
• Minimum 3-5 years of experience managing training teams.
• Strong exposure to KYC, AML, KYB, Trade Finance, Payments, and Banking Operations.
• Experience in BPO, Shared Services, Banking Captives, Global Operations, or Financial Institutions preferred.
• Proven experience handling large-scale training programs and stakeholder engagement.

Key Skills

• International Banking Operations
• Training Management
• Learning & Development
• KYC/KYB
• AML Compliance
• Trade Finance
• SWIFT Payments
• CDD & EDD
• Instructional Design
• Team Management
• Stakeholder Management
• Quality Improvement
• Performance Coaching
• Change Management
• Leadership Development
• Training Need Analysis (TNA)

Key Performance Indicators (KPIs)

• Training Effectiveness Scores
• Speed to Competency
• Certification Pass Rates
• New Hire Success Rate
• Productivity Improvement
• Quality and Accuracy Metrics
• Compliance Training Completion
• Employee Engagement Scores
• Training SLA Adherence

Preferred Candidate Profile

• Strong understanding of International Banking and Financial Crime Compliance processes.
• Exceptional facilitation, communication, and presentation skills.
• Experience managing trainer teams in a fast-paced operational environment.
• Ability to engage with senior stakeholders and business leaders.
• Proven track record in driving training transformation and performance improvement initiatives.
• Available to join immediately or within 15 days.

Location: Chennai
Shift: Night Shift / Flexible based on business needs
Notice Period: Immediate Joiners Preferred (0-15 Days)
Reporting To: Senior Training Manager / Director - Learning & Development / Operations Head

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Preferred candidate profile

Immediate Joiner Preferred

Excellent communication

Flexible for Shifts

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