Training Manager - Home Loan - Delhi !!!

Role & responsibilities

• Develop and execute training programs on Home Loan, LAP, Mortgage and Gold Loan products, processes, policies, and regulatory compliance.
• Conduct induction and onboarding training for new hires and capability-building programs for existing employees.
• Assess training needs, identify skill gaps, and implement learning interventions to improve branch performance.
• Monitor training effectiveness through assessments, certifications, and business performance metrics.
• Partner with Business, Operations, and HR teams to drive employee productivity, customer service excellence, and compliance standards.
• Ensure consistent implementation of SOPs, gold appraisal practices, and operational best practices across the region.

Preferred candidate profile

• Minimum 3 years of experience in the Home Loan, LAP, Mortgage and Gold Loan with strong expertise in product, operations, and branch processes.
• Proven experience in conducting training programs on gold appraisal, loan processing, compliance, and customer service.
• Strong understanding of Gold Loan policies, regulatory guidelines, and risk management practices.
• Excellent communication, presentation, and stakeholder management skills.
• Experience in capability building, employee development, and driving performance improvement across multiple branches.
• Willingness to travel extensively within the assigned region.