Training Manager - Finance & Accounting

Why CBRE Business Services Organization (BSO)

When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.

At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact.

CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential.

Job Title – Training Manager - Finance & Accounting

About The Role

The Training Manager will lead the design, development, implementation, and continuous improvement of Finance & Accounting training programs across the organization. The role is responsible for building technical, process, system, and leadership capabilities to ensure employees achieve operational excellence, quality standards, client satisfaction, and business objectives.

This position will partner with Operations, Quality, Process Excellence, Transition, and Leadership teams to identify capability gaps, develop learning solutions, and establish a sustainable learning ecosystem that supports onboarding, upskilling, cross-skilling, succession planning, and future-ready talent development.

What You'll Do

Learning Strategy & Governance

• Develop and execute the F&A learning and capability-building strategy.
• Establish structured learning paths for Accountants, Senior Accountants, Team Leads, Managers, and SMEs.
• Create annual training calendars aligned with business priorities.
• Define training governance, competency frameworks, and certification mechanisms.
• Establish training KPIs and reporting mechanisms.
  
  

Training Program Development

• Design and maintain training curricula covering:
• Accounts Payable (AP)
• Accounts Receivable (AR)
• General Ledger (GL)
• Month-End Close
• Financial Reporting
• Reconciliations
• Controls & Compliance
• Property Accounting Processes
• ERP and Accounting Systems
• Client-Specific Requirements
• Develop instructor-led, virtual, self-paced, and blended learning programs.
• Create training manuals, SOPs, assessments, playbooks, and knowledge repositories.
  

New Hire Onboarding

• Lead end-to-end onboarding programs for new hires.
• Develop role-based onboarding roadmaps.
• Ensure timely completion of training milestones and readiness assessments.
• Monitor effectiveness through certification scores and early-tenure performance metrics.
  
  

Capability Building & Upskilling

• Identify knowledge and performance gaps using quality reviews, audits, productivity metrics, and stakeholder feedback.
• Develop targeted interventions to improve employee performance.
• Drive cross-training and succession planning initiatives.
• Create SME and trainer development programs.
  
  

Stakeholder Management

• Collaborate with Operations Leaders, Process Excellence teams, and Functional SMEs to ensure training relevance
• Partner with transition teams to support new client implementations and process migrations.
• Provide regular updates to leadership on training effectiveness, risks, and improvement opportunities.
  
  

Training Delivery & Facilitation

• Conduct instructor-led training sessions and workshops.
• Manage internal trainers and subject matter experts.
• Ensure consistency of training delivery across teams and locations.
• Facilitate leadership, communication, and professional development programs.
  
  

Performance Measurement & Analytics

• Monitor training effectiveness through:
• Assessment scores
• Training completion rates
• Certification results
• Quality scores
• Productivity improvement
• Error reduction metrics
• Employee readiness indicators
• Produce monthly and quarterly capability dashboards for leadership review.
  

Continuous Improvement

• Drive standardization and process excellence initiatives.
• Leverage automation, AI, and digital learning platforms to improve training effectiveness.
• Maintain training content aligned with process updates, policy changes, and business requirements.
• Benchmark learning practices against industry standards.
  
  

People Management

• Lead and mentor a team of Trainers, Learning Specialists, and SMEs.
• Manage performance, development, and succession planning for the training team.
• Foster a culture of continuous learning and knowledge sharing.
  
  

What You'll Need

Education

• Bachelor's degree in finance, Accounting, Commerce, Business Administration, or related field.
• MBA, CA, CMA, CPA, or equivalent qualification preferred.
  
  

Experience

• 8-12 years of experience in Finance & Accounting operations.
• Minimum 3-5 years of experience in Training, Learning & Development, Quality, or Capability Building roles.
• Experience managing training programs in shared services, BPO, SSC, or finance operations environments.
• Experience supporting global stakeholders and virtual teams preferred.
  
  

Required Skills

Functional Skills

• Strong understanding of F&A processes:
• AP
• AR
• GL
• Financial Reporting
• Month-End Close
• Reconciliations
• Internal Controls
  

Leadership Skills

• Team leadership and coaching
• Stakeholder management
• Change management
• Influencing and collaboration
  
  

Training Skills

• Instructional design
• Content development
• Facilitation and presentation
• Learning management systems (LMS)
• Competency mapping
  
  

Technical Skills

• Advanced Microsoft Excel, PowerPoint, and Word
• Power BI preferred
• Learning platforms and digital learning tools
• AI-enabled learning solutions preferred
  
  

Preferred Candidate Profile

• Strong finance operations background with a passion for learning and talent development.
• Ability to translate complex accounting processes into structured learning programs.
• Proven track record of building scalable training frameworks and driving measurable business impact.
• Experience leading transformation, automation, and continuous improvement initiatives within finance operations.
  
  

This version is positioned at a Manager level suitable for a PMA/F&A shared services organization and aligns well with CBRE-style finance operations, onboarding, capability development, and transformation objectives.

Company Perks And Benefits

Health Care: Health Insurance to Self, Immediate family & Parents/In-laws

Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees.

Food & Snacks: Free Meals & snacks are provided in all shifts.

Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges.

Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus.

Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball.

Our Values In Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong.

We value diverse perspectives and experiences, and we welcome all applications.

CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE: CBRE):

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com. We are routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com. Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.