Training Manager- Customer Experience
Kia India · Kolkata · onsite · Posted 35d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Develop skills for living & spreading Kia Values and Behaviors at Kia India Dealer network
- Deliver OJT training for dealer Sales & Service team members
- Need based training based on Customer Complaints
- Understand gaps & train the dealership
- Soft skill & Refresher training on customer etiquette
- Training need evaluation and planning
- Coordination with Regional Field team for training need and planning
- Generation of periodic & regular reports & circulation to field & network
- Management reports generation, Dealer Score Card
- Monthly Reviews templates/ Reviews, Regional Monthly Reports
- Annual Business Plan, MIS & status generation & reporting
- Any other duties expected from the position & requested by respective manager
Sourced from naukri
Skills
Sales Trainingsoft skillsTrainingLearning And DevelopmentSales
About Kia India
Kia India
Automobile
15.0k+
employees
1944
82 years old
Seoul
South Korea
About
Kia Motors manufactures vehicles globally and focuses on producing quality automobiles, responding to market demands with innovative designs and robust production capabilities.
Industries
Automobile
Employee ratings
2,315 reviews
3.9/ 5
Culture
3.7
Career growth
3.4
Work-life
3.7
Employees rate it well for
Salary228Senior Management170Work Culture169Work Environment147Working Hours/shift133
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