Training Manager Auditor Enablement & Quality Standards

IMPORTANT NOTICE – KINDLY READ BEFORE APPLYING

This position is open exclusively to professionals from a hospitality background. If you have not worked in hotels, we kindly request that you do not apply, regardless of any training or Learning & Development experience you may hold. Direct front-of-house hotel experience (Front Office, F&B, Housekeeping or Quality) is mandatory. Applications from non-hospitality backgrounds will not be considered.

About Guest Delight International (GDI)

Guest Delight International (GDI) is a hotel mystery-audit company, founded in 2016, working exclusively with hotels. GDI operates across 108 countries and serves over 100 luxury hospitality brands.

The Role

GDI is seeking a Training Manager from a hospitality background to prepare and support its global network of auditors. You will train auditors before they undertake any audit, resolve their queries, and create the guidelines that auditors follow to conduct audits and that reviewers follow to review audit reports. As our auditors are based in different time zones around the world, this is a remote role that requires availability at any time.

Key Responsibilities

• Train auditors before they undertake any audit

• Resolve auditors queries, across time zones

• Create guidelines for auditors to conduct audits

• Create guidelines for reviewers to review audit reports

• Maintain and update training material and training records

• Assess the readiness of auditors

• Conduct refresher trainings

• Track report-quality trends

Mandatory Requirements

• A hospitality background: a minimum of 3 years of experience in hotels, in front-of-house departments such as Front Office, F&B, Housekeeping or Quality

• A thorough, first-hand understanding of how hotels operate

• Fluent English, spoken and written

• Willingness and ability to work at any time, across global time zones, with no fixed working hours

Preferred

• A hospitality background in Quality and/or Learning & Development

• Experience in luxury hotels

• A hotel management degree or diploma (not mandatory)

• Knowledge of Arabic and/or Spanish (an advantage)

Working Arrangement

• Remote (work from home); candidates from any country may apply

• Full-time position

• No fixed working hours; you will coordinate directly with auditors and schedule training calls in agreement with them

• Reports to the Head of Operations

A Kind Reminder

We thank all interested professionals for their consideration. This position is only for candidates with a hospitality background and direct hotel experience. Candidates with training or Learning & Development experience alone, without hotel experience, are respectfully requested not to apply.

How to Apply

Kindly apply through LinkedIn Easy Apply. Shortlisted candidates will be contacted by GDI for a call.