Training (L&D) HR Manager - Retail

About KSKT & Kaze Living

KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown, chemical-free agro-produce directly from trusted farms - at fair prices for consumers and fair returns for farmers practising Good Agricultural Practices.

Kaze Living is KSKT's premium gourmet grocery marketplace - bringing fresh produce, artisan bakery, clean-label snacks, functional beverages, wellness essentials, and curated lifestyle products to discerning Delhi NCR households. Together, KSKT and Kaze Living are building a modern retail ecosystem that combines quality, transparency, and convenience across online and offline channels.

Website: www.ksktagromart.com

Role Overview

We are looking for a Training (L&D) Manager to build and drive retail training across our store network -

covering SOPs, customer handling, and operational modules.

This role is critical to ensuring consistent standards and customer experience across all stores.

Key Responsibilities

Training Design

• Design and maintain SOPs and training modules for store operations, customer handling, and

product/category knowledge.

• Build a structured onboarding and training curriculum for new store hires.

• Develop SOPs for customer interaction and query responses, including handling of complaints and

escalations.

Training Delivery & Governance

• Conduct regular in-store and classroom training sessions across the store network.

• Track training coverage, effectiveness, and store-level adherence to SOPs.

• Continuously refine SOPs/modules based on store feedback and observed gaps.

What We Are Looking For

• 4-6 years of experience in retail training/L&D, with hands-on experience creating SOPs and training

modules.

• Strong experience in customer handling and customer interaction/response SOPs.

• Excellent communication and facilitation skills; comfortable training store teams in person.

• Structured and process-oriented, with strong documentation skills.

• Willingness to travel to stores for training delivery and audits.