Training Head - Mumbai, Lower Parel

Key Responsibilities:

• Develop the overall training strategy and annual training plan based on business, role and capability requirements.
• Design and deliver training on the Patient Journey, Care Coordinator responsibilities, centre operations, clinical coordination, SOPs and service processes.
• Conduct induction and onboarding programmes for new employees and role-specific refresher training.
• Identify Training Needs (TNA) through performance gaps, operational feedback, audits and business requirements.
• Develop training content, SOP-based modules, learning materials, assessments and certification programmes.
• Conduct training on healthcare systems, digital tools, patient handling, customer service and behavioural skills as required by the role.
• Assess learning effectiveness through tests, certification, feedback, observations and post-training performance.
• Work with Operations, Medical, HR, Quality and other functions to address skill and performance gaps.
• Maintain training records, attendance, certification status, training MIS and effectiveness reports.
• Ensure mandatory training and compliance-related learning are completed within defined timelines.
• Develop trainers/functional SMEs and support a consistent training approach across clusters and centres.
• Manage the training calendar, resources and approved training budget.
• Continuously review training outcomes and improve programmes based on operational and performance requirements.

Qualification & Experience:

• Graduate/Postgraduate in HR, Training & Development, Healthcare Management, Operations or relevant field.
• Relevant experience in healthcare training, L&D, hospital operations or large workforce training, preferably in a leadership role.

Key Skills:

• Training & Capability Development
• Training Needs Analysis
• Content & Module Development
• Facilitation & Presentation
• Assessment & Certification
• Healthcare Operations Training
• Training MIS & Effectiveness
• Stakeholder Management