Training Excellence Manager

Job Title: Manager - Training Excellence (TEM) Role Purpose

To drive excellence in training delivery by ensuring programs are learner-centric, outcome-driven, and aligned with client expectations, while leveraging technology and GenAI to enhance learning effectiveness, engagement, and employability outcomes.

The role additionally requires the TEM to function as an active trainer and facilitator whenever required, ensuring seamless batch execution, trainer utilization optimization, and continuity in learner delivery outcomes across centers.

Key Deliverables (KPIs)

Reduce training dropout rates to

Ensure 80% of learners apply to at least 5 jobs on the job portal

Drive 2 referrals per enrolled learner, with minimum 20% conversion to enrollments

Achieve 80% course feedback participation from learners

Maintain an average course rating of 4.5/5

Ensure timely and accurate reporting of all training metrics

Monitor and improve training KPIs aligned with organizational goals

Ensure trainer utilization and delivery continuity by taking ownership of facilitation wherever required

Key Responsibilities 1. Training Excellence & Program Monitoring

Track and analyze key metrics such as learner satisfaction, dropout rates, and placement readiness

Use dashboards, analytics tools, and GenAI insights to identify trends and improvement areas

Conduct in-class observations and audits to ensure high-quality delivery

Identify at-risk learners early and implement structured interventions (mentoring, peer learning, follow-ups)

Gather feedback from learners and trainers to continuously improve program quality

Independently facilitate training sessions and manage batches during trainer shortages, escalations, or operational requirements

2. Trainer Monitoring, Coaching & Development

Conduct regular trainer audits to ensure quality, consistency, and compliance

Provide structured coaching and mentoring to trainers for continuous improvement

Document all coaching sessions and ensure action plans with sign-offs

Enable trainers to adopt modern teaching methodologies, including digital tools and AI-assisted delivery

Lead by example through active facilitation and demonstration-based training practices

3. Trainer Training (TTT) & Certification

Ensure 100% completion of TTT programs for all trainers

Drive timely certification of trainers

Coordinate with L&D for bi-annual refresher training programs

Introduce AI-enabled training aids and learning tools to enhance trainer capability

Conduct mock facilitation sessions and demonstrate delivery standards through direct classroom engagement

4. Technology & GenAI Integration Leverage GenAI tools to:

Personalize learning experiences

Generate training content, assessments, and simulations

Improve learner engagement through adaptive learning models

Drive adoption of LMS, dashboards, and digital tracking systems

Use data analytics and AI insights for predictive dropout prevention and performance improvement

Stay updated with emerging EdTech trends, AI tools, and digital learning innovations

Train and guide facilitators on effective use of AI-assisted learning and classroom delivery tools

5. Center Engagement & Operations

Manage centers across regions (centers/colleges/business partners)

Conduct frequent visits to local centers and quarterly visits to regional centers

Support center teams in training execution and learner management

Ensure 100% adherence to SOPs and digital tracking systems (ELITE)

Build strong relationships with clients, stakeholders, and learners

Take ownership of batch delivery and learner engagement whenever operationally required

6. Stakeholder & Client Management

Collaborate with internal teams (PM, QA, OM, BUSM, Centre Managers)

Ensure alignment with client expectations and delivery commitments

Maintain transparency with learners regarding training and placement outcomes

Contribute to placement success and closure targets

Ensure uninterrupted training delivery and learner experience across all assigned centers

Key Skills & Competencies

Strong understanding of training delivery, learning methodologies, and adult learning principles

Expertise in data analysis, reporting, and performance tracking

Proficiency in LMS platforms, dashboards, and digital tools

Working knowledge of GenAI tools (e.g., ChatGPT, AI content tools, adaptive learning platforms)

Excellent coaching, mentoring, and stakeholder management skills

Strong facilitation and classroom management capabilities

Strong communication, problem-solving, and decision-making abilities

Ability to drive outcomes in a fast-paced, multi-center environment

Ability to independently handle end-to-end batch delivery when required

Preferred Qualifications

Bachelor s/Master s degree in Education, Management, or related field

5-10 years of experience in training delivery, L&D, or program management

Experience in EdTech / Skill Development / Training Operations preferred

Exposure to AI-driven learning solutions or digital transformation initiatives is a strong advantage

Prior experience in facilitation and classroom delivery is mandatory

Success Metrics

Improved learner engagement and reduced dropouts

High trainer performance and certification compliance

Strong learner satisfaction and placement outcomes

Effective adoption of technology and AI in training delivery

Consistent batch delivery continuity with minimal trainer dependency risks