Training Content Specialist I

REQUIREMENTS

• Requires a bachelors degree in any stream.
• 2+ years of previous experience writing in a technology industry or in electronic distribution.
• Written web content creation and multimedia tools experience are highly desirable.
• Must demonstrate knowledge of interactive e-learning modules, be extremely inquisitive, and be a quick learner.

ACCOUNTABILITIES & ESSENTIAL FUNCTIONS

• Researching, designing, and implementing new material and modules for both online training and instructor-led training.
• Working with multimedia tools to create audio/visual training content.
• Maintaining and updating existing training material, adapting to changing requirements.
• Delivery of digital training content to the Learning Management System (LMS).
• Providing support and recommendations to the Training Managers.
  
  

Digital Learning Development

• Develop learning videos and animated explainers.
• Create interactive e-learning modules using Articulate 360 or similar tools.
• Design digital learning journeys for onboarding and continuous learning.
• Build and maintain reusable digital learning assets.
  
  

Learning Content Design

• Design professional training presentations.
• Create infographics, process flow diagrams, and visual job aids.
• Develop knowledge assessments and interactive quizzes.
• Standardize learning templates and branding.
  
  

Gamification

• Design badges, leaderboards, certificates, and recognition assets.
• Develop gamified learning activities and campaigns.
• Support implementation and continuous enhancement of the learning gamification framework.
  
  

Learning Technology

• Maintain learning content within the LMS.
• Explore and leverage AI tools (e.g., Microsoft Copilot) to improve content development efficiency.
• Evaluate new technologies and best practices in digital learning.
  

Stakeholder Collaboration

• Partner with Trainers, SMEs, and Operations to gather learning requirements.
• Translate complex business processes into learner-friendly content.
• Ensure all learning assets remain current and aligned with process changes.

SKILLS & CERTIFICATIONS

• Articulate 360
• Canva Pro
• Camtasia
• Storyboarding
• Video Editing
• Animation
• Illustrations
• Instructional Design
• Microsoft Copilot
• Microsoft PowerPoint
• Learning Management Systems (LMS)
• AI-assisted content creation