Training And Development Manager

About TripjackTripJack: A Great Place to Work and the trusted tech platform for over 60K+ travel agents across India!We’re proud to be a Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Training and Development ManagerLocation: Lower Parel, MumbaiExperience: 7+ years of experienceEducation: Any Graduate
Job Summary:We are looking for an experienced Training & Development professional to lead end-to-end learning initiatives across TripJack’s Sales, Travel, Product, and Operations teams. The ideal candidate will have 7+ years of core T&D experience, with strong and demonstrable expertise in Sales Training as the primary requirement.
Job Responsibilities:

• Design and lead end-to-end training programs covering sales training, process training, and product training for TripJack's travel, sales, and operations teams.
• Prior experience in the travel industry is strongly preferred, with working knowledge of GDS platforms Amadeus, Galileo, and Sabre — to ensure training content is technically grounded and relevant.
• Develop and deliver product training modules to ensure teams have deep, up-to-date knowledge of TripJack's B2B travel offerings and platform capabilities.
• Own process training initiatives, ensuring new hires and existing employees are aligned with SOPs, workflows, and quality/compliance standards.
• Bring innovative, out-of-the-box training methodologies — gamification, role-plays, simulations, digital/blended learning — to keep programs engaging and outcomes-driven.
• Conduct Training Needs Analysis (TNA) across departments and build a structured annual training calendar aligned with business goals.
• Measure and report training effectiveness through pre/post assessments, feedback loops, and performance-linked ROI metrics.
• Collaborate closely with Sales, Product, and Operations leadership to identify skill gaps and customize training interventions accordingly.
• Manage and mentor a training team (if applicable), while also being hands-on in content creation, facilitation, and classroom/virtual delivery.

Required Skills & Qualifications:

• 7+ years of relevant experience in Training & Development, with strong hands-on expertise in Sales Training.
• Proven track record of designing and delivering end-to-end sales training programs for sales teams.
• Prior experience in the travel, tourism, aviation, hospitality, or B2B travel industry is strongly preferred.
• Working knowledge of GDS platforms – Amadeus, Galileo, and Sabre is highly desirable.
• Strong understanding of product, process, and SOP-based training.
• Experience in conducting Training Needs Analysis (TNA) and developing annual training calendars aligned with business objectives.
• Strong expertise in training content development, facilitation, and classroom/virtual delivery.