Training Account & Operations Executive

Training Account & Operations Executive [Maternity Cover]

Internal job title: Training Operations Executive Toronto, Remote Salary Banding: $70,000 - $80,000 CAD

Datatonic Academy is the award winning Authorised Google Cloud Training Partner arm of Datatonic. Since launching into North America in 2025, the business has grown rapidly, and this role is an opportunity to be part of shaping the trajectory of the Academy in the region.

The Role As our Training Account & Operations Executive, you will be the primary point of contact for our customers and partners. You will bridge the gap between customer expectations and flawless execution, ensuring our customers receive a world-class training experience from initial scoping to post-delivery follow-up.

This is a 12-month fixed-term maternity cover contract. While the core of this role focuses on our training operations, planning, and logistics, the successful candidate will also take on temporary account management and sales tasks to support our growth during this contract period.

YOUR RESPONSIBILITIES

• Partner & Customer Relationship Management

  • Organise and facilitate training scoping calls with primarily AMER customers (but also EMEA) to understand their learning objectives.

  • Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals and strategic learning plans for our customers.

  • Act as the main point of contact for our in-house trainers and partner contractors, ensuring they are fully briefed, prepared, and scheduled for upcoming deliveries.

  • Nurture long-term customer relationships by conducting post-delivery follow-ups, ensuring satisfaction, and proactively addressing any feedback or concerns.

• Customer Experience & Delivery Operations

  • Manage end-to-end training logistics to ensure a seamless customer journey, including sending calendar invitations, setting up virtual classrooms, and managing trainer schedules.

  • Own the feedback loop by gathering and monitoring class feedback, sharing insights with instructors, and proactively using data to elevate the customer experience.

  • Support the Training Operations Manager and Customer Training Lead on the day-to-day delivery ecosystem in AMER and EMEA.

• Business Enablement

  • Compile necessary data for the Finance team's month-end billing process to ensure accurate client invoicing.

  • Identify process inefficiencies within the customer journey or partner onboarding and suggest proactive improvements.

  • Contribute strategically to shaping the future of our training business and client satisfaction strategies in AMER and EMEA.

WHAT WE ARE LOOKING FOR

We are looking for someone who enjoys working with customers as well as executing operational administrative tasks.

• Customer-Centric Mindset: You genuinely enjoy building trustful relationships, managing customer expectations, and delivering excellent service.

• Organisational Excellence: High attention to detail with the ability to juggle multiple customer requests and manage logistics simultaneously. Ability to quickly re-prioritise tasks and consistently meet deadlines.

• Communication Skills: Proactive and collaborative communication, verbal and written.

• Genuine Interest in AI: Keen to learn about AI and apply the knowledge in their day-to-day work (we will support you to get certified as a Google Cloud Gen AI Leader).

• Growth Mindset: Open to new concepts and ideas and get stuck in to test them out.

• Adaptability: Happy to work in an environment where processes can change quickly and comfortable working in a remote setting.