{"@context":"https://schema.org","@type":"JobPosting","title":"Trainer","description":"

Role & responsibilities

Conduct Training Needs Analysis (TNA) and identify skill gaps across departments.
Design and implement Learning & Development initiatives aligned with business objectives.
Develop and deliver engaging training programs for frontline employees, supervisors, managers, and senior leadership.
Facilitate training on communication skills, customer service excellence, grooming standards, personality development, workplace behavior, etiquette, teamwork, emotional intelligence, and leadership.
Create and execute induction and onboarding programs for new employees.
Prepare annual training calendars, learning modules, assessments, training manuals, and supporting materials.
Conduct Train-the-Trainer (TTT) sessions and coaching interventions to build internal capability.
Measure training effectiveness through feedback mechanisms, assessments, productivity metrics, and performance improvements.
Partner with department heads to enhance employee productivity, service quality, and operational excellence.
Drive organizational culture, employee engagement, and continuous learning initiatives across the organization.
Maintain training records, reports, certifications, and compliance documentation.

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