Trainer

Designation :- Trainer

Qualification :- Graduate

Location :- Airoli

Responsibilities

• To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor. 

• Ensuring Improvement of Quality Scores of Employees 

• Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team 

• To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest 

• Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon. 

• Utilize the Web based training at the center 

• Coordinate for the logistics requirement forth training at the respective center.

• Responsible for the certification of the new hire trainings at the respective center

• Responsible to increase training through put for the respective batch. 

• Responsible for calibrating & shadowing of Trainees on a regular basis.
• Responsible for the MIS for the aligned process

• Responsible for the training deliverables) for the aligned process only 

Interested candidate kindly share resume on [email removed] and mobile no. 883075476.