Trainer

Job Title: Process Trainer (BPO / Call Center)

Company: IntouchCX

Location: Hyderabad, Telangana

Experience: Minimum 1 year (Mandatory as Process Trainer)

CTC: Up to 5,50,000 P.A. (5.5LPA)

Notice Period: Immediate Joiners Only (10 days)

Employment Type: Full-Time, Permanent

Job Highlights

• Role: Process Trainer (New Hire Training & Refresher Sessions)
• Work Schedule: 5 Days Working | 2 Rotational Days Off
• Shifts: 24/7 Rotational Shifts
• Transport: 2-Way Free Cab Facility (up to 25 km) OR Self-Transportation Allowance (up to 5,000/month)

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI-driven solutions. We partner with top-tier global brands to deliver exceptional customer service, innovative technology, and operational excellence.

Key Responsibilities

• Training Delivery: Plan, prepare, and deliver engaging New Hire Training (NHT), cross-skilling, and refresher training sessions.
• Batch Performance & OJT: Monitor trainee progress through assessments, tests, and floor walks to ensure a smooth transition from classroom to Production (On-the-Job Training).
• Coaching & Floor Support: Identify knowledge gaps, conduct targeted coaching, and partner with Quality & Operations teams to drive campaign KPIs.
• Documentation: Maintain accurate training metrics, batch attendance, assessment scores, and update training modules as process workflows evolve.

Requirements & Qualifications

• Experience: Minimum 1 year of mandatory experience as a Process Trainer in a BPO / Call Center environment.
• Notice Period: Immediate Joiners only (0 to 7 days max).
• Communication: Exceptional verbal and written English communication skills.
• Shift Flexibility: Comfortable working in 24/7 rotational shifts.
• Skills: Strong classroom management, presentation, facilitation, and coaching skills. Proficient in MS Office (Excel, PowerPoint, Word).
• Location: Based in or ready to relocate to Hyderabad.

Perks & Benefits

• Competitive salary package (based on experience & evaluation).
• Transportation: Free 2-way door-to-door cab service (up to 25 km radius) OR a Self-Transportation Allowance up to 5,000/month.
• Excellent career progression opportunities in Learning & Development (L&D) and Operations.