Trainer - Service Center

Company: Inlead Electronics Pvt. Ltd. (Previously Oppo Mobiles pvt ltd.).
Designation: Service Centre Trainer
Location: Mumbai Multiple Service Centres
Experience: 2-5 Years
Qualification: MBA / Any Graduate

Job Summary

Responsible for training and developing service centre staff across multiple locations, with regular visits to service centres to improve product knowledge, customer handling, service quality, and process adherence.

This Job Requires Travelling accross Multiple Service Centers in Mumbai.

Key Responsibilities

• Visit multiple service centres and conduct regular staff training Accross Mumbai.
• Conduct Product, Technical, Focus Model, Soft Skills and Customer Service Training.
• Train staff on service processes, troubleshooting, customer handling, and service guidelines.
• Conduct refresher training based on performance, feedback, and identified skill gaps.
• Assess employee knowledge and training effectiveness through tests, feedback, and evaluations.
• Coordinate with Service Centre Managers / Team Leaders for training requirements.
• Prepare training materials, attendance records, assessments, and training reports.
• Support training during new product launches and process updates.
• Conduct online training sessions whenever required.
• Travel regularly across assigned service centres in Mumbai.

Key Skills

• Strong communication, presentation, and training skills.
• Good coaching and interpersonal skills.
• Knowledge of customer service and service centre operations.
• Good coordination and problem-solving abilities.
• Proficiency in PowerPoint, Excel, and online training tools.
• Willingness to travel across multiple service centre locations.

Preferred Profile

• 2-5 years of experience in Training / L&D / Service Centre Operations / Customer Service.
• Experience in the mobile/electronics service industry will be an advantage.