Trainer - Outsourced Workforce (Hospital)

JOB SUMMARY

This role will report to the Learning & Development team and will be responsible for planning, coordinating, and delivering training programs for outsourced manpower across the hospital.

The incumbent will work closely with outsourced staffing partners, operations teams, quality, nursing, infection control, and department heads to ensure all outsourced associates are adequately trained, assessed, certified, and compliant with hospital standards, patient safety protocols, and regulatory requirements.

The role requires a hands-on trainer who enjoys facilitating programs, engaging frontline employees, and ensuring learning translates into improved workplace performance and patient experience.

WHAT YOU WILL DO

Training Delivery & Facilitation

• Conduct induction and onboarding programs for outsourced associates.
• Deliver training interventions covering:
• Patient experience and service excellence
• Hospital etiquette and grooming
• Communication skills
• Workplace safety
• Infection prevention and control
• Fire & emergency response
• POSH and Code of Conduct
• Quality and NABH awareness
• Facilitate refresher programs and reinforcement sessions across shifts.
• Support departmental managers in conducting functional skill-based training.

Training Coordination & Administration

• Prepare and manage monthly training calendars for outsourced workforce categories.
• Ensure timely nomination and participation of outsourced associates.
• Maintain attendance records, training documentation, assessments, certifications, and compliance trackers.
• Generate periodic training MIS and dashboard reports.
• Coordinate with vendors to ensure training completion and compliance adherence.

Capability Building & Quality Support

• Identify skill gaps through audits, feedback, incident trends, and operational reviews.
• Support competency assessments and skill validation exercises.
• Implement corrective and preventive training interventions.
• Participate in quality initiatives and accreditation readiness activities.
• Assist in creating training modules, presentations, SOP-based learning content, and assessment tools.

Stakeholder Management

• Partner with operations leaders, nursing teams, HR, quality, and vendor partners.
• Ensure outsourced workforce training aligns with hospital policies and service standards.
• Drive training participation across multiple functions and shifts.

Learning Effectiveness

• Conduct pre- and post-training assessments.
• Track training effectiveness and behavioral adoption.
• Provide periodic insights and recommendations for workforce capability enhancement.

Note: This is not a comprehensive list; additional responsibilities may be assigned based on organizational requirements.

ROLE REQUIREMENTS

Education

• Graduate in any discipline.
• Postgraduate qualification in HR, Learning & Development, Hospital Administration, or Healthcare Management preferred.
• Train-the-Trainer certification will be an advantage.

Experience

• 3-6 years of experience in Learning & Development, Training, Hospitality Training, Retail Training, Healthcare Training, or Service Excellence roles.
• Experience working with frontline or outsourced workforce populations is highly preferred.
• Exposure to hospital operations, healthcare accreditation standards, or large service organizations will be an advantage.

Technical Knowledge

• Training delivery and facilitation skills.
• Learning needs identification and assessment.
• Training documentation and compliance tracking.
• MS Excel, PowerPoint, and training MIS reporting.
• Familiarity with NABH standards, patient experience practices, and workplace safety requirements is desirable.

KEY COMPETENCIES

• Training Facilitation & Presentation Skills
• Stakeholder Management
• Communication & Interpersonal Effectiveness
• Planning & Coordination
• Service Excellence Orientation
• Attention to Detail
• Problem Solving
• Learning Agility
• High Energy & Execution Focus

IDEAL CANDIDATE PROFILE

• Enjoys interacting with frontline employees and large workforce populations.
• Comfortable conducting multiple training sessions across shifts.
• Can influence outsourced partners and operational stakeholders.
• Demonstrates a strong customer service and patient-centric mindset.
• Possesses strong organizational and follow-through skills.
• Able to balance training delivery, administration, and compliance management effectively.

DIVERSITY, EQUALITY & INCLUSION

At Reliance Foundation Hospitals, we believe a focus on diversity, equity, and inclusion (DE&I”) is integral to hiring exceptional people and creating an enduring business. To inspire growth, we aspire to create an organization where every person is celebrated, valued, and empowered to achieve their full potential. These beliefs and actions are true to RFH philosophy.

We will continuously look for ways to improve and evolve in our ever-changing world, and we are driven to ensure RFH is one of the premier places to work for all by creating diverse teams, strengthening our culture of inclusion, and giving everyone an equitable opportunity to succeed.