Trainer: International Voice Process

Job Title: Trainer- International Voice Process
Location: Bangalore
Experience: 1+Years
Education: 10+2 / Any Graduate
Shift: Rotational Shifts & Week Offs

Job Description:

We are looking for an experienced Trainer to handle training delivery for International Voice Process, focusing on new hire onboarding, soft skills, and performance improvement.

Key Responsibilities:

• Conduct new hire training (process, product, soft skills, voice & accent)
• Deliver refreshers, coaching & upskilling sessions
• Evaluate trainee performance and readiness to go live
• Identify training needs (TNI/TNA) and improve performance gaps
• Develop training content, modules, and reports
• Collaborate with operations to improve team KPIs

Required Skills:

• Experience in BPO with training experience (Voice Process)
• Excellent communication & presentation skills
• Strong knowledge of voice & accent training and customer handling
• Experience in training delivery
• Comfortable with rotational shifts