Trainer II
TP · Gurugram · onsite · Posted 56d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and deliver high-quality training programs to enhance employee performance.
- Conduct needs assessments to identify skill gaps and create targeted training solutions.
- Collaborate with subject matter experts to design and implement effective training initiatives.
- Evaluate the effectiveness of training programs and recommend improvements.
- Provide coaching and mentoring to trainers to enhance their delivery skills.
- Stay updated with industry trends and best practices in training and development.
Job Requirements
- Proven experience as a trainer or in a related field, preferably in the BPO/Call Centre industry.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work independently and as part of a team, with flexibility and adaptability.
- Experience with adult learning principles and instructional design methodologies.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Sourced from naukri
Skills
Customer Experiencetime management skillsinstructional designtraining programstraineradult learningbpo call centreSubject Mattertime managementbpoTraining And Development