Trainer II
TP · Kolkata · onsite · Posted 56d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement comprehensive training programs for employees.
- Conduct regular training sessions to enhance employee skills and knowledge.
- Create engaging and interactive training materials and content.
- Evaluate the effectiveness of training programs and recommend improvements.
- Collaborate with subject matter experts to develop high-quality training content.
- Provide coaching and mentoring to junior trainers and employees.
Job Requirements
- Proven experience as a trainer or in a related field, preferably in the BPO/Call Centre industry.
- Excellent communication and interpersonal skills are required to engage audiences effectively.
- Strong analytical and problem-solving skills are needed to evaluate training needs and create effective solutions.
- Ability to work independently and collaboratively as part of a team.
- Experience with adult learning principles and instructional design methodologies is preferred.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
Sourced from naukri
Skills
Customer Experiencetime management skillsinstructional designtraining programstrainerTraining Contenttraining needsadult learningbpo call centreSubject Mattertime managementbpoCommunication And Interpersonal Skills