Trainer AR

Job Description

Job Summary

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Sr. Process Trainer shall be responsible for performing all training duties, including, but not limited to pre-class preparation, delivering curriculum-classroom, online/virtual, one-on-one, etc., and post-class tasks. Trainers will master and deliver curriculum and content across multiple subjects, applications, learners roles, and formats. The trainer will be responsible for creating unrivaled training experience. The trainer will provide ongoing support and training to associates, beyond the new hire and onboarding phases.

Job Competencies

Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.

Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. Its All for One and One for All”

Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.

Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.

Developing Trust - Gains others’ confidence by acting with integrity and following through on

Commitments. Treats others and their ideas with respect and supports them in the face of challenges.

Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required, is proactive and pursues relentlessly.

Essential Job Functions

Customer Obsession - Consistently provide exceptional experience for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas - Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence - Execute at a high level by demonstrating our “Best in KLAS” Ensemble

Difference Principles and consistently delivering outstanding results.

Work with Training Manager, Operations to identify training need analysis (TNA) for all employees

Work with Training Manager to Develop and update training content based on process updates, inputs

Deliver training sessions for new hires and upskilling for existing staff in RCM verticals (Medical coding, charge entry, AR, payment posting, etc.)

Leverage different modes of training delivery methods - including classroom instruction, e-learning and on-the-job training

Assess trainee performance through evaluations, feedback sessions, and certification tests

Review training needs and performance monthly basis and perform focus group and monitor progress of the batches till they become 100% productive.

Maintain training MIS reports and ensure documentation of all training activities including bottom quartile management

Conduct refresher training at the defined frequency.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education, Certifications & Experience

Mandatory Graduate in any discipline (B.Sc./M.Sc. Nursing, B. Pharm, M. Pharm, or Life Sciences education is preferred)

3+ years of overall experience with minimum of 2+ years of experience in training for Medical Coding, Account Receivables Process in Healthcare operations / Revenue cycle Management (RCM)

In-depth understanding of RCM lifecycle and terminology (ICD, CPT, HCPCS, EOBs, etc.)

Preferred Certified Revenue Cycle Representative (CRCR).

Strong presentation and facilitation skills

Ability to evaluate training effectiveness and improve learning programs

Proficiency in MS Office tools and LMS platforms

Excellent communication and interpersonal skills

Certification in medical coding or healthcare processes is a plus.