Trainee

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PeopleStrong - HR Helpdesk (Gurgaon)

About PeopleStrong

PeopleStrong is one of the leading Human Capital Management (HCM) SaaS platforms in the Asia-Pacific region, helping organizations transform the way they manage their workforce. We are committed to creating exceptional employee experiences, enabling data-driven decisions, and delivering workforce agility through innovative technology.

Today, PeopleStrong partners with over 500 leading enterprises across emerging Asia-Pacific markets and empowers 2 million+ employees through its mobile-first, AI and ML-powered talent operating system. Our comprehensive platform supports the entire employee lifecycle, including Human Capital Management, Payroll, Talent Acquisition, Talent Management, and Workplace Collaboration.

Our Achievements

• Recognized among the Top 5 HR Technology providers in Asia-Pacific by Gartner Peer Insights.
• Named a Customers' Choice in the Gartner Voice of the Customer report for enterprises with 1,000+ employees.
• Trusted by hundreds of organizations to simplify and enhance the employee experience.

Our Purpose

To bring joy, energy, and meaning to work.

Our Vision

To connect with 10 million HR professionals and employees through innovative digital experiences that redefine the future of work.

Our Mission

To redesign work-life for tomorrow by creating intuitive digital platforms that enable organizations and employees to collaborate seamlessly and efficiently.

Learn more about us: www.peoplestrong.com

HR Helpdesk Executive

Location: Gurgaon

Role Overview

As an HR Helpdesk Executive, you will serve as the first point of contact for employee and customer support queries. The role focuses on delivering exceptional service by resolving concerns, addressing complaints, and ensuring a positive user experience through timely and effective communication.

Key Responsibilities

• Handle inbound calls and respond to employee/customer inquiries.
• Conduct outbound follow-up calls to ensure resolution of concerns.
• Address complaints and provide appropriate solutions within defined timelines.
• Maintain high standards of service quality and customer satisfaction.
• Meet daily performance metrics, including:
• Productivity
• Quality Scores
• Adherence to Login Timelines
• Complaint Resolution SLAs
• Develop a strong understanding of PeopleStrong's products and services to provide accurate assistance and guidance.

Skills & Qualifications

• Strong verbal and written communication skills.
• Customer-centric approach with excellent problem-solving abilities.
• Comfortable working from the office, six days a week.
• Ability to multitask and manage a high volume of interactions effectively.

What Will Help You Succeed?

Personal Attributes

• Energetic, proactive, and self-motivated professional.
• Comfortable working in a fast-paced and evolving environment.
• Ability to handle ambiguity and adapt to changing priorities.
• Collaborative mindset with strong analytical thinking.
• Confident and articulate communicator.
• Humble, receptive to feedback, and committed to continuous learning.
• Strong problem-solving and decision-making skills.
• Capable of engaging effectively with both business stakeholders and technology teams.

Why Join PeopleStrong?

At PeopleStrong, you'll have the opportunity to work with one of the region's most innovative HR technology companies, contribute to meaningful employee experiences, and grow in a dynamic environment that values learning, collaboration, and excellence.

Website: https://www.peoplestrong.com
Work Location: Gurgaon
Working Days: 6 Days a Week (Work from Office)

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