Trainee

WHO YOU ARE
You are passionate about creating a better everyday life for the many people and motivated by the opportunity to grow your leadership career in retail. You bring a customer-focused, commercial mindset. You enjoy learning new parts of the business, collaborating with diverse teams, and taking ownership to deliver results. You are curious, adaptable, and motivated by continuous development, both for yourself and for the people around you. You are comfortable working in a dynamic environment, building relationships across functions, and translating insights into actions that improve the customer experience and business performance.

Learn IKEA retailing:
•Gain knowledge of the basic job knowledge within each function and pass the associated tests and projects related to the leap program.
•Gain HF knowledge/knowledge of commercial and operational processes and routines/mechanical sales system & concept: Sop's/ISA's/sales steering/layout as a commercial tool/sales tree metrics and how to steer sales using the sales tree system
•Understand how each function contributes to the overall performance of the business goals
•Gain knowledge of the P&L and understand how you can contribute to the bottom line
•KPI's & productivity measurements related to each function

Leading Others & working with people
•Understand and practice IKEA leadership fundamentals
•Build knowledge and confidence on how to hold difficult conversations
•Understanding what performance with kindness means
•What inclusion and an engaging team environment means
•Succession/learning calendars and follow up
•Understand & live the IKEA values and culture

Customer experience/service
•Understand and gain knowledge about: Services available to support the shopping experience
•Support functions: RCMP/Warehouses etc.
•Understand the home-to-home shopping experience
•As a new leader to IKEA, evaluate our customer experience and describe your own plans to build the customer approach: tasks vs service & how do you manage them both

Good to know
This role requires a high degree of flexibility and mobility. Based on business needs and development opportunities, you may be required to work across different IKEA store locations.
To be successful in this role, candidates should:
•Demonstrate readiness to take the next step and grow into an IKEA leader.
•Demonstrate the ability to perform effectively and deliver results in their current role.

TOGETHER AS A TEAM
Our mission is to create an extraordinary shopping experience by enabling efficient operations, driving sales growth, and putting customers at the heart of everything we do. As part of our Commercial team, you will gain hands-on experience in retail operations, sales steering, commercial planning, and customer engagement while contributing to IKEA's vision of creating a better everyday life for the many people.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.