Trainee
CSS CORP Juniper SRX Juniper-TAC · Hyderabad · onsite · Posted 62d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Level 1 (L1) Agent: o Deliver high quality customer support via phone, email, chat and social media o Assist customers in resolving technical issues o Deliver First Call Resolution (FCR) by resolving customer issues during the first contact o Maintain high customer satisfaction rate o Assist customers with RMA activities
Required Skills
Primary Skills
32
Secondary Skills
510
Level 1 (L1) Agent: o Deliver high quality customer support via phone, email, chat and social media o Assist customers in resolving technical issues o Deliver First Call Resolution (FCR) by resolving customer issues during the first contact o Maintain high customer satisfaction rate o Assist customers with RMA activities
Required Skills
Primary Skills
32
Secondary Skills
510
Sourced from foundit
Skills
RMA ActivitiesCustomer SupportFirst Call Resolution
About CSS CORP Juniper SRX Juniper-TAC
CSS CORP Juniper SRX Juniper-TAC
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