BENGALURU · FULLTIME
Trainee Process Consultant
HGS
Bengaluru · onsite · Posted 46d ago
Sourced from
Not disclosedFresherfulltimeBengaluru
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Section · 01
About this role
Responsibilities:
- Global Support: Handle calls for international clients (US/UK/AU).
- Issue Resolution: Handle customer inquiries through voice calls in a professional manner.
- Diagnose and troubleshoot basic technical issues related to hardware, software, internet connectivity, and applications.
- Provide step-by-step guidance to customers for issue resolution.
- Escalate complex technical issues to the appropriate support teams.
- Document customer interactions and resolutions accurately in the CRM system.
- Meet quality standards, productivity timelines and customer satisfaction metrics.
Requirements:
- Communication: Excellent spoken English with a neutral accent.
- Education: Graduate
- Skills: Strong active listening and basic computer literacy.
Sourced from instahyre
Section · 02
Skills
InternetHardwareTroubleshootingSoftwareTroubleshootApplicationstechnicalvoice
Section · Company
About HGS
HGS
BPO
12.2k+
employees
2000
26 years old
Bengaluru/Bangalore, Karnataka
India
₹3.1L PA avg
Avg at HGS
About
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day.
Industries
BPOAdvertising / PR / EventsEmerging Technologies
Employee ratings
10 reviews
3.7/ 5
Culture
3.6
Career growth
3.1
Work-life
3.3
Employees rate it well for
Job Security38Company Culture37
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