Trainee IT support Engineer
Utthunga Technologies · Bengaluru · onsite · Posted today
₹1.0L - ₹1.8L PA0–1 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Trainee IT Support Engineer provides first-level IT support to end users by assisting with hardware, software, network, and IT service requests. The role focuses on learning IT support processes, troubleshooting common technical issues, and maintaining IT assets while ensuring excellent customer service.
- Provide first-level technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Log, track, and resolve IT support tickets within defined SLAs.
- Install and configure software applications as per business requirements.
- Support basic network troubleshooting (LAN, Wi-Fi, VPN, printers).
- Assist in onboarding and offboarding employees, including system setup and asset allocation.
- Maintain IT asset inventory and update asset records.
- Perform basic hardware diagnostics and coordinate repairs.
- Support antivirus, endpoint security, and operating system updates.
- Assist in backup verification and data recovery activities.
- Escalate unresolved issues to senior IT engineers.
- Maintain documentation for IT procedures and support activities.
- Follow IT security policies and cybersecurity best practices.
Roles and Responsibilities
- Provide first-level technical support for desktops, laptops, printers, and peripherals.
- Install, configure, and troubleshoot Windows operating systems and Microsoft Office applications.
- Log, track, and resolve IT support tickets within defined SLAs.
- Install and configure software applications as per business requirements.
- Support basic network troubleshooting (LAN, Wi-Fi, VPN, printers).
- Assist in onboarding and offboarding employees, including system setup and asset allocation.
- Maintain IT asset inventory and update asset records.
- Perform basic hardware diagnostics and coordinate repairs.
- Support antivirus, endpoint security, and operating system updates.
- Assist in backup verification and data recovery activities.
- Escalate unresolved issues to senior IT engineers.
- Maintain documentation for IT procedures and support activities.
- Follow IT security policies and cybersecurity best practices.
Sourced from naukri
Skills
Customer ServiceVPNHardware NetworkingHardwareTechnical SupportTroubleshootingprintersWindows System AdministrationperipheralsLANComputer NetworksDesktop SupportAntivirusOperating SystemsNetwork TroubleshootingIT HelpdeskDesktopIT SupportMS Office
About Utthunga Technologies
Utthunga Technologies
Industrial Automation
900
employees
2007
19 years old
Bangalore/Bengaluru, Karnataka
India
₹1L – ₹1.8L PA
This role
About
Utthunga Technologies are a niche product engineering company specialized in end to end product engineering like application software, hardware & firmware application, IIoT applications, OPC-UA.
Industries
Industrial Automation
Employee ratings
289 reviews
2.7/ 5
Culture
2.6
Career growth
2.4
Work-life
2.7
Employees rate it well for
Learning33Senior Management27Work Life Balance27Work Culture25Salary17
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