Tracxn - Technical Program Manager - API Support

Location : Bangalore

Job Type : Full-time

About Tracxn:

Tracxn is a leading global market-intelligence platform covering millions of private companies. We power decision-making for Venture Capital firms, Private Equity, Investment Banks, and Corporates with deep data and insights.

About the Role:

As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.

Key responsibilities:

• API Proficiency
• Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
• Work with the product team to see if the client requirements can be solved
• Technical Sales Support
• Own the sales pipeline of clients interested in the API offering
• Work closely with the prospects to understand their needs and integration requirements
• Assist in crafting technical aspects of sales proposals and presentations
• Client Onboarding
• Assist clients in testing API integrations in a sandbox environment
• Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
• If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
• Post-Integration Assistance
• Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
• Offer guidance on optimizing API usage and integrating new features or updates
• Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs

Requirements:

• Bachelor's degree in Engineering with 4 to 8 years of work experience
• Good understanding of how to work with APIs
• Data transformation
• Prior experience in customer-centric roles is desirable

What You Can Expect at Tracxn:

• Fixed work timings 9 hrs 5 days. Respect for personal time; no taking work home.
• A transparent, meritocratic culture where everyone explains the why behind their decisions.
• A candid and collaborative environment that values learning, curiosity, and open discussions.
• Managers and mentors who invest in your growth with timely, actionable feedback.
• Continuous learning through real-time projects and cross-functional exposure.

If this sounds like you - or you know someone who’d be a great fit - send your resume to [email removed] with the subject line “Technical Program Manager - API Support - Tracxn.”