Tpa Coordinator - Mumbai

JD Senior Executive/Team lead - CRM

Insurer Relationship

• Preparing monthly and weekly internal RECO report (Total 8 reports are there - All are manual managed)
• Preparing daily annexure (Currently 5 annexure are there – 70 % need to be managed manual)
• She /He will be role is to manage the day to day activity with the coordination of SPOC, Provide support other team members
• She/ he will coordinate with internal team for errors logs.

Job Responsibilities

Client Servicing

• Resolving customer queries within TAT and ensuring smooth claim process
• Providing information to the customers and to respond to their claim related queries
• Coordinating with the customers/agents for cashless claim settlement
• Coordinating with internal stakeholders like enrolment,
• Account management, claims, investigation, support team to settle claims
• Managing Team & tracking queries sending daily reports
• Customer grievances, escalations, and resolutions
• Visiting client location
• Should be good at Excel/ MIS

Thanks

[email removed]