Tour Executive

Company Description Lotus Trans Travel Private Limited is a leading hotel provider and tour operator in India, with over 35 years of experience in the tourism industry. Headquartered in New Delhi, with a branch office in Tokyo, the company specializes in bespoke tours for international clients, including cultural programs, safaris, adventure treks, pilgrimage tours, group bike rides, film support, and solo trips. Established in 1983, Lotus Trans Travel is accredited by IATA and recognized by the Ministry of Tourism, reflecting high standards of service and professionalism. The company designs customized tour packages for travelers from Japan, Sri Lanka, Thailand, Vietnam, Nepal, and other South Asian countries, managing all travel needs from air and rail ticketing to visas and domestic and outbound group tours.

Role Description

Tour Executive – Operations & Client Servicing

Location: Delhi (Rajendra Place)

Experience: 2–4 Years

Qualification:Degree in Travel & Tourism / Tourism Management – Mandatory

Key Responsibilities

• Handle tour files end-to-end, from enquiry and quotation to tour completion.
• Prepare customized domestic and international itineraries, quotations and costing sheets.
• Coordinate and book hotels, transport, guides, sightseeing and other travel services.
• Compare hotel rates across TBO/B2B portals and direct hotel contracts to secure competitive rates.
• Negotiate with hotels and transport suppliers to maintain service quality and improve margins.
• Coordinate visa documentation and processing requirements for clients, ensuring timely submission and follow-up.
• Act as the primary point of contact for assigned clients.
• Prepare vouchers, confirmations, final itineraries and other travel documentation.
• Coordinate with accounts, hotels and suppliers for payments and confirmations.
• Handle amendments, cancellations and operational issues efficiently.
• Maintain updated hotel/supplier rates and proper records of tour files.

Candidate Requirements

• Degree in Travel & Tourism / Tourism Management – Mandatory.
• 2–4 years experience with a travel agency, tour operator or DMC preferred.
• Good knowledge of tour operations, hotel bookings, costing and itinerary preparation.
• Comfortable with Excel, TBO/B2B travel portals and online booking systems.
• Good written and spoken English.
• Strong communication, negotiation and client-servicing skills.
• Knowledge of Amadeus/GDS is an added advantage.
• Knowledge of Japanese language is an added advantage.
• Organized, commercially aware and able to independently take ownership of assigned tour files.