Tour Executive

Employment Type

Full-time

Job Summary

We are looking for an energetic and customer-focused Tour Executive to manage tour operations, coordinate travel arrangements, and ensure a smooth and memorable experience for customers. The ideal candidate should have good communication skills, strong organizational abilities, and a passion for travel and tourism.

Key Responsibilities

• Handle customer inquiries related to domestic and international tour packages.
• Understand customer requirements and recommend suitable tour packages and itineraries.
• Prepare quotations, itineraries, costing, and travel proposals.
• Coordinate hotel bookings, transportation, sightseeing, activities, and other travel services.
• Liaise with hotels, transport providers, guides, airlines, and other travel partners.
• Coordinate with customers before, during, and after their tours.
• Ensure all tour arrangements are confirmed and delivered as per the agreed itinerary.
• Handle changes, cancellations, special requests, and customer complaints efficiently.
• Maintain accurate records of bookings, payments, documents, and customer information.
• Follow up with leads and convert inquiries into confirmed bookings.
• Coordinate with the sales and operations teams to ensure smooth execution of tours.
• Monitor tour schedules and resolve operational issues on a timely basis.
• Collect customer feedback and work toward improving service quality.
• Stay updated on destinations, travel products, hotels, attractions, and tourism trends.

Required Skills

• Excellent verbal and written communication skills.
• Good customer-handling and interpersonal skills.
• Strong planning, coordination, and time-management abilities.
• Good knowledge of tour packages, destinations, and travel operations.
• Ability to prepare itineraries and quotations.
• Good negotiation and problem-solving skills.
• Proficiency in MS Office, email, and basic computer applications.
• Ability to work under pressure and manage multiple bookings simultaneously.
• Sales-oriented approach with a strong focus on customer satisfaction.

Qualification & Experience

• Graduate in Travel & Tourism, Hospitality, Business Administration, or a related field.
• 13 years of experience in tour operations, travel agency, hospitality, or a similar role preferred.
• Freshers with strong communication skills and a passion for travel may also be considered.

Key Performance Indicators (KPIs)

• Tour/package booking conversion rate.
• Customer satisfaction and repeat business.
• Timely execution of tour arrangements.
• Accuracy of quotations and bookings.
• Lead follow-up and revenue generation.
• Reduction of operational errors and customer complaints.

Compensation

Salary: [Amount] per month/annum, depending on experience and skills.

Preferred Candidate

A proactive, well-organized, presentable, and customer-oriented professional who enjoys travel, can coordinate effectively with multiple stakeholders, and is comfortable handling responsibilities from booking through tour completion.

Perks and benefits

Free meal, Festive Bonus