Total Rewards Senior Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: Total Rewards Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Compensation and Benefits Senior Analyst is responsible for delivering end to end compensation and benefits services within a shared services contact center environment. The role ensures accurate payroll processing, benefits administration, and resolution of employee queries, while maintaining compliance with APAC regulations.

. The individual also supports process improvements, handles escalations, and drives service excellence in a high volume, SLA driven environment.

What are we looking for?

Primary skill - Compensation Administration Process Design - P3

Bachelors degree in any discipline. Human Resources, Business Administration, or related fields preferred.

Shift Timings

Must be flexible with respect to shift timings.


Roles and Responsibilities:

Manage end to end payroll and compensation processes including salary changes, variable pay, deductions, and validations.

Administer employee benefits programs including superannuation, insurance, and leave entitlements in line with APAC requirements.

Handle complex employee queries and escalations related to compensation, payroll, and benefits through contact center channels.

Ensure compliance with Fair Work Act, Modern Awards, taxation, and superannuation regulations in APAC.

Perform payroll audits, reconciliations, and support month end and payroll cycle activities.

Maintain data accuracy and integrity across HRIS and payroll systems.

Drive adherence to SLA and KPI metrics including accuracy, turnaround time, customer satisfaction, and first contact resolution for escalations.

Identify trends in compensation and benefits queries and recommend process improvements and automation opportunities.

Collaborate with HRBPs, finance, and vendors for issue resolution and benefits management.

Ensure audit readiness and compliance with data privacy and financial controls.

Strong understanding of Compensation and Benefits processes including payroll operations and benefits administration.

In depth knowledge of APAC payroll regulations including Fair Work Act, taxation, superannuation, and Modern Awards.

Experience in HR shared services and contact center environments with SLA driven delivery.

Hands on experience with HRIS and payroll systems such as SAP, Workday, ADP, and SuccessFactors.

Ability to handle complex payroll queries and escalations with high accuracy.

Strong analytical and reconciliation skills for payroll validation and reporting.

Experience in audit support, compliance checks, and risk mitigation.

Excellent stakeholder management and communication skills across HR, finance, and employees.

Qualification
Any Graduation