Total Rewards Senior Analyst

Skill required: Compensation & Benefits - Compensation Administration Process Design

Designation: Total Rewards Senior Analyst

Qualifications:BBA/BHRD

Years of Experience:5 to 8 years

What would you do?
The Compensation & Benefits Senior Analyst is responsible for delivering end-to-end compensation and benefits services within a shared services/contact center environment. The role ensures accurate payroll processing, benefits administration, and resolution of employee queries, while maintaining compliance with Australian regulations. The individual also supports process improvements, handles escalations, and drives service excellence in a high-volume, SLA-driven environment.

What are we looking for?

Relevant years of experience in Compensation & Benefits / Payroll / HR Operations

Experience in shared services or contact center environments

Bachelor-s degree in any discipline (Human Resources, Business Administration, or related fields preferred)

Strong understanding of Compensation & Benefits processes including payroll operations and benefits administration

In-depth knowledge of Australian payroll regulations (Fair Work Act, taxation, superannuation, Modern Awards)

Experience in HR shared services / contact center environment with SLA-driven delivery

Hands-on experience with HRIS and payroll systems (SAP, Workday, ADP, SuccessFactors)

Ability to handle complex payroll queries and escalations with high accuracy

Strong analytical and reconciliation skills for payroll validation and reporting

Experience in audit support, compliance checks, and risk mitigation

Excellent stakeholder and communication skills across HR, finance, and employees

Strong attention to detail with ability to manage confidential compensation data

Adaptability to high-volume, fast-paced operational environments

Roles and Responsibilities:

Manage end-to-end payroll and compensation processes including salary changes, variable pay, deductions, and validations

Administer employee benefits programs (superannuation, insurance, leave entitlements) in line with Australia requirements

Handle complex employee queries and escalations related to compensation, payroll, and benefits via contact center channels

Ensure compliance with Fair Work Act, Modern Awards, taxation, and superannuation regulations in Australia

Perform payroll audits, reconciliations, and support month-end / payroll cycle activities

Maintain data accuracy and integrity across HRIS and payroll systems

Drive adherence to SLA/KPI metrics (accuracy, TAT, CSAT, FCR for escalations)

Identify trends in compensation/benefits queries and recommend process improvements and automation opportunities

Collaborate with HRBPs, finance, and vendors for issue resolution and benefits management

Ensure audit readiness and compliance with data privacy and financial controls

"Must be open to Australian shift timings:
(9 am to 5 pm) Australian time"

Qualification BBA,BHRD