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    Job · 11129347

    Accenture logo

    Total Rewards Senior Analyst

    Accenture · Mumbai · onsite · Posted 71d ago

    Undisclosed5–8 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role



    Skill required: Compensation Benefits - Incentive Compensation


    Designation: Total Rewards Senior Analyst


    Qualifications:Any Graduation


    Years of Experience:5 to 8 years


    What would you do
  1. Oversee day-to-day operations of the Benefits and Compensation team, ensuring timely and accurate processing of employee requests, transactions, and escalations.
  2. Lead and mentor a team of HR associates, providing guidance, training, and performance feedback to build subject matter expertise and service excellence.
  3. Act as the primary escalation point for complex compensation adjustments, benefits issues, and policy interpretation, ensuring resolution aligns with internal standards and regulatory requirements.
  4. Collaborate with HR Business Partners, Payroll, Finance, and external vendors to ensure seamless execution of compensation cycles and benefits programs.
  5. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.

  6. Coordinate and support annual compensation processes including merit reviews, bonus distributions, and incentive payouts, ensuring data accuracy and policy compliance.
  7. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
  8. Escalate issues and seek advice when faced with complex issues/problems.
  9. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.
  10. Creates a logical plan, realistic estimates and schedule for an activity or project segment

    Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions.
  11. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.
  12. Participates in various Internal or Client initiatives related to Process.
  13. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.
  14. Actively participate in all process related business meeting in-person or virtually through conference calls.
  15. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.
  16. Participate in and/or support during Client visits.


    What are we looking for Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.
  17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.
  18. Work collaboratively with all internal Third party stakeholders to achieve Business goals
    Experience
  19. At least 5 years of HR Experience
  20. Benefits and Compensation experience a plus
  21. SuccessFactor/Oracle Experience a plus
  22. HR Domain certification would be a plus
  23. Strong MS Office and Excel skills
  24. Proficient with Operational Excellence Practices
  25. Minimum of 2 years of prior people management experience
    Core Competencies
  26. Professional Qualities
  27. Good oral and written communication skills
  28. Ability to identify and effectively use resources
  29. Excellent customer service skills
  30. Operational Excellence skills

  31. Knowledge/Skills Requirements:
  32. Good organizational prioritisation skills.
  33. Analytical and problem-solving skills.
  34. Multi-cultural awareness.
  35. Passion for customer service.
  36. Team player.
  37. Results detail-oriented
  38. Focus on high data accuracy.
  39. Quality driven in communications and all system transactions.
  40. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
  41. Good written and verbal skills. Strong English language communication skills
    Excellent Customer Service skills


    Roles and Responsibilities:
  42. eam Development:
    Create a performance driven competitive culture in the team which includes but is not limited to the following:
    1. Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with OADM, Accenture Leadership, Recruitment and IJP Teams on staffing requirements.
    2. Provide team members with a clear sense of direction and understanding of each others responsibilities including career planning and succession planning.
    3. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.
    4. Conduct/Support Training for regional teams and on-board new team members on all areas of HRO operations and including: Controls Compliance, Business Continuity Plans, process analysis and customer service.
    5. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPAs and Human Resources Team on driving key People initiatives.
    6. Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process.
    7. Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues.
    8. Communicates clearly and concisely, using appropriate level of detail, terminology and style.
    9. Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues.
    10. Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution.
    11. Lead or assist with the development of detailed analyses for area of responsibility
    12. Participate and potentially lead some activities/projects for area of responsibility
    13. May provide input to day-to-day management and reporting of specialist budget.
    14. Provide input to define standards and reusable approaches with benefit for cross-functional groups
    15. Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team
    16. May supervise less experienced caseworkers and fill in for the manager as needed.
    17. May provide input into performance assessment of team members and provide coaching/counseling toward improving performance.
    18. May assist in creating annual team objectives.
    19. May participate in interview process for new hires into caseworker roles.


    Qualification Any Graduation

    43. Sourced from naukri

    Skills

    Customer ServicehrsdWritingPeople Management SkillsMetricsSuccessfactorsOperational ExcellenceOracle DBProcessCompensationCommunication SkillsanalyticalexcelMS Office

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

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    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

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