Total Rewards Associate

Skill required: Compensation Benefits - Compensation Administration Process Design
Designation: Total Rewards Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do The Benefits and Compensation Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors, or Client.Read, understand, and analyze client processes as per business rules.Process employee tickets and service requests related to compensation changes, benefits enrollment, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow) Support execution of salary adjustments, promotions, bonuses, and incentive payouts in line with company policies..Maintain accurate and up-to-date HR records, including compensation structures and benefits data..Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysison issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing highlight any anomalies in LWIs/process documentation to the SME/Leads.Participate in Team building activities.
What are we looking for Education Equivalent Bachelor or GraduateExperienceRelevant years of business experience with similar backgroundKnowledge of MS Office and Excel skills would be a plusWorking Conditions US Hours Shift timings (7am 3pm ET/ 5:30pm -3am IST) (1pm to 9pm ET/ 6:30pm 4am IST)Candidate should be willing to work in Rotational Night shifts.
Roles and Responsibilities: Knowledge/Skills Requirements:Good organizational prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Results detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English Language.Benefits and/or Compensation experience is a plus Workday experience is a plusCore Competencies Professional QualitiesGood oral and written communication skillsAbility to identify and effectively use resourcesExcellent customer service skills


Qualification Any Graduation