Total Rewards Associate Manager

Skill required: Compensation Benefits - Compensation Administration Process Design

Designation: Total Rewards Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives

Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.

Provide strategic oversight and leadership for the Benefits Compensation team, ensuring consistent, compliant, and high-quality service delivery across all employee tiers and geographies

Manage and improve people performance and align them with organizational goals and objectives.

Provide business Development support to the Manager and the client services team through active participation in client visits and other initiatives.

Participate actively in organization wide initiatives.

Make decisions about the day-to-day operation of the team

Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.

Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.

Timely and transparent recognition and rewards for the team.

Recommend cost-effective, efficient procedural or production alternatives.

Required to work within clear budgetary guidelines.

Develop People through mentoring and resolve conflicts. Drive coaching culture.

Monitor and encourage the Team to create/follow up on development plans

Provide Input to monthly top level service analysis for client

Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements

Ensure high degree of compliance to the documented processes, client/organizational policies.

Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan) and track/report on all Operational Stats

Ensure OE documentation is updated and drive OE methodologies in day to day operations.

Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence

Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan Manage daily staffing, employee grievances if any for the geography and the specialist support teams

Work collaboratively with all Internal Third party stakeholders to achieve Business goals.

Ensure adherence to policy and procedures of the organization.

What are we looking for
Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required

HR Domain certification would be a plus

Strong MS Office and Excel skills

Proficient with Operational Excellence Practices

Should have prior Team Handling experience

Good organizational prioritisation skills.

Analytical and problem-solving skills.

Multi-cultural awareness.

Passion for customer service.

Team player.

Results detail-oriented

Focus on high data accuracy.

Quality driven in communications and all system transactions.

Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate

Good written and verbal skills. Strong English language communication skills

Excellent Customer Service skills

MS Office

Regulatory Compliance (Process specific)

HR Outsourcing

Excellent communication and client relationship management skills


Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts
Qualification
Any Graduation